Credit Union

85yo Credit Union Morphs Its 50 Branches Into Member-Centric Digital Hubs Seattle-based BECU has had a major rethink on how best to meet the rising expectations of its 1.3 million members for modern digital conveniences. In the “Credit Union Tracker,” a PYMNTS and PSCU collaboration, BECU's Travis Simpson looks at why CUs must innovate their in-branch experiences, noting that simple tools like self-service onboarding can make a huge difference.

Inside The August Tracker

An interview with Travis Simpson, senior vice president of contact centers and wealth for BECU, on how the pandemic shifted CUs’ brick-and-mortar branch strategies as members’ banking needs changed
The latest CU news and trends, including why Canadian CUs are experimenting with cashless branches and Consumers Credit Union’s recent partnership with PSCU company Lumin Digital to pilot a digital account onboarding product
A Deep Dive examining how CUs can implement self-service tools to meet the needs of today’s digital-first members