Credit Union

The Credit Union Tracker®, done in collaboration with PSCU, is a go-to monthly resource for updates on trends and changes in the credit union industry.

Inside the October Tracker

• Celeste Kier, vice president and director of customer experience for ESL Federal Credit Union, on the CU’s use of a sophisticated feedback analytics system to drive member engagement
• The latest credit union developments, including the Independent Community Bankers of America’s new campaign taking aim at CUs
• A Deep Dive analyzing the AI innovation gap between CUs and other FIs