Credit Union

Why Data-Centric Means Member-Centric for CUs The “Credit Union Tracker®,” done in collaboration with PSCU, is a go-to monthly resource for updates on trends and changes in the credit union industry.
Inside the October Tracker
  • Celeste Kier, vice president and director of customer experience for ESL Federal Credit Union, on the CU’s use of a sophisticated feedback analytics system to drive member engagement
  • The latest credit union developments, including the Independent Community Bankers of America’s new campaign taking aim at CUs
  • A Deep Dive analyzing the AI innovation gap between CUs and other FIs