Back Office news and trends

The 4 New Working-Capital Levers CFOs Can Pull in Real Time
CFO // September 03, 2026

The next generation of payment infrastructure is giving CFOs something more valuable than speed. It’s giving them optionality. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to...

Australian Businesses Favor AI for Back-Office Tasks Over Software Building
Artificial Intelligence // August 24, 2026

Anthropic’s customers in Australia, who have been among the leading adopters of the company’s Claude artificial intelligence (AI) model, tend to use the tool for back-office tasks, the company’s country head said Monday (Aug. 24), Bloomberg reported. Get the Full Story Complete the form to...

OpenAI CFO Sarah Friar Built an AI-Native Department. Mid-Market CFOs Can Start Smaller.
Artificial Intelligence // August 13, 2026

Most mid-market CFOs are not going to build OpenAI’s finance stack. They do not have the same engineering resources, access to frontier models or appetite for rebuilding finance workflows from first principles. Get the Full Story Complete the form to unlock this article and enjoy...

SMBs Swap Pricey SaaS Contracts for AI-Built Apps
Artificial Intelligence // July 08, 2026

For two decades, buying enterprise software meant accepting a vendor’s feature set, paying per seat and hiring specialists to manage the platform. For small businesses, that model often meant paying for capabilities they never used. AI coding tools are changing that calculation. Get the Full...

Interviews & Exclusives
CFOs Keep Payment Complexity From Eating Into Margins

September 10, 2026
Middle market CFOs are getting themselves stuck by doing what they think is the right thing. And that “right thing” is typically still treating finance modernization as a technology upgrade. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. […]

SMBs Tap AI for Back-Office Execution, Not Just Automation

June 26, 2026
Watch more: What’s Next in Payments With BILL’s Archana Prasad Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content...

AI Agents Move From Demo Day to Desk Work

April 27, 2026
Agentic artificial intelligence (AI) is starting to move from conference-room promise to operating-room reality in financial services, where banks, insurers and asset managers are testing software agents on the manual...

PYMNTS Study Finds CFOs Turn to Agentic AI for Savings and Cash Flow

February 11, 2026
What if a way to track, forecast and model cash, credit, debt and investments could make your company smarter and stronger? What if the corporate finance function unlocked hidden savings...

Quick Reads
Australian Businesses Favor AI for Back-Office Tasks Over Software Building

August 24, 2026
Anthropic’s customers in Australia, who have been among the leading adopters of the company’s Claude artificial intelligence (AI) model, tend to use the tool for back-office tasks, the company’s country head said Monday (Aug. 24), Bloomberg reported. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all […]

Coupa Acquires Tonkean to Expand AI Spend Management

May 21, 2026
Coupa is expanding its agentic artificial intelligence ambitions with the acquisition of Tonkean, a deal aimed at making procurement and global trade workflows more autonomous from request to payment. Get...

Pivot Secures $40 Million to Challenge Legacy Procurement Software

May 21, 2026
Pivot, a software startup developing artificial intelligence for corporate procurement, has raised $40 million in a Series B funding round, the company announced Thursday (May 21). The capital injection brings...

BILL Plans 30% Workforce Cut as AI Becomes Top Priority

May 07, 2026
BILL plans to reduce its workforce by 30% by the end of the quarter as it sharpens its focus on artificial intelligence, BILL CEO and Founder René Lacerte said Thursday...