Back Office/page/2 news and trends

CFOs Keep Payment Complexity From Eating Into Margins
CFO // September 10, 2026

Middle market CFOs are getting themselves stuck by doing what they think is the right thing. And that “right thing” is typically still treating finance modernization as a technology upgrade. Findings in the August 2026 edition of The 2026 Certainty Project, a PYMNTS Intelligence report in collaboration with Fynapse, show how growth is...

The 4 New Working-Capital Levers CFOs Can Pull in Real Time
CFO // September 03, 2026

The next generation of payment infrastructure is giving CFOs something more valuable than speed. It’s giving them optionality. Real-time rails, richer ISO 20022 data, virtual accounts, embedded FX and automated treasury systems are providing finance teams with new levers over four variables CFOs have historically...

Australian Businesses Favor AI for Back-Office Tasks Over Software Building
Artificial Intelligence // August 24, 2026

Anthropic’s customers in Australia, who have been among the leading adopters of the company’s Claude artificial intelligence (AI) model, tend to use the tool for back-office tasks, the company’s country head said Monday (Aug. 24), Bloomberg reported. Speaking at a National Australia Bank Ltd. event, Theo Hourmouzis, general manager...

OpenAI CFO Sarah Friar Built an AI-Native Department. Mid-Market CFOs Can Start Smaller.
Artificial Intelligence // August 13, 2026

Most mid-market CFOs are not going to build OpenAI’s finance stack. They do not have the same engineering resources, access to frontier models or appetite for rebuilding finance workflows from first principles. They have an ERP, a planning system, Excel, a lean team and a...

Interviews & Exclusives
CFOs Keep Payment Complexity From Eating Into Margins

September 10, 2026
Middle market CFOs are getting themselves stuck by doing what they think is the right thing. And that “right thing” is typically still treating finance modernization as a technology upgrade. Findings in the August 2026 edition of The 2026 Certainty Project, a PYMNTS Intelligence report in collaboration with Fynapse, show how growth is turning that same modernization into something more consequential: an operating-model problem. […]

SMBs Tap AI for Back-Office Execution, Not Just Automation

June 26, 2026
Watch more: What’s Next in Payments With BILL’s Archana Prasad Growing pains aren’t just for kids; they impact small businesses too. Paying suppliers, collecting receivables, reconciling accounts and managing cash...

AI Agents Move From Demo Day to Desk Work

April 27, 2026
Agentic artificial intelligence (AI) is starting to move from conference-room promise to operating-room reality in financial services, where banks, insurers and asset managers are testing software agents on the manual...

PYMNTS Study Finds CFOs Turn to Agentic AI for Savings and Cash Flow

February 11, 2026
What if a way to track, forecast and model cash, credit, debt and investments could make your company smarter and stronger? What if the corporate finance function unlocked hidden savings...

Quick Reads
Australian Businesses Favor AI for Back-Office Tasks Over Software Building

August 24, 2026
Anthropic’s customers in Australia, who have been among the leading adopters of the company’s Claude artificial intelligence (AI) model, tend to use the tool for back-office tasks, the company’s country head said Monday (Aug. 24), Bloomberg reported. Speaking at a National Australia Bank Ltd. event, Theo Hourmouzis, general manager for Australia and New Zealand at Anthropic, said the share […]

Coupa Acquires Tonkean to Expand AI Spend Management

May 21, 2026
Coupa is expanding its agentic artificial intelligence ambitions with the acquisition of Tonkean, a deal aimed at making procurement and global trade workflows more autonomous from request to payment. The...

Pivot Secures $40 Million to Challenge Legacy Procurement Software

May 21, 2026
Pivot, a software startup developing artificial intelligence for corporate procurement, has raised $40 million in a Series B funding round, the company announced Thursday (May 21). The capital injection brings...

BILL Plans 30% Workforce Cut as AI Becomes Top Priority

May 07, 2026
BILL plans to reduce its workforce by 30% by the end of the quarter as it sharpens its focus on artificial intelligence, BILL CEO and Founder René Lacerte said Thursday...