Benefits news and trends

CFPB Drops Lawsuit Against Comerica Bank Over Federal Benefits Program
Legal & Regulation // April 11, 2025

The Consumer Financial Protection Bureau (CFPB) reportedly dropped a lawsuit against Comerica Bank that targeted the bank’s handling of a federal benefits program, alleging that it provided poor service to the recipients of benefits. The Bureau told a U.S. District Court in a filing submitted Friday (April 11)...

WEX Debuts AI-Powered Enhancements to Benefits Admin Tool
Artificial Intelligence // November 25, 2024

Commerce platform WEX says it is launching new AI enhancements to its benefits administration offering. With open enrollment season set to begin, the company on Monday (Nov. 25) announced it is working with select employers to pilot a pair of artificial intelligence (AI)-powered tools: Benefit Assistant and BeneFITwise Premier....

Talkspace Teams With Amazon on Behavioral Health Benefits
Partnerships // September 17, 2024

Online behavioral health care company Talkspace has joined an Amazon Health Services program that helps individuals discover and enroll in their health insurance benefits. With this partnership, individuals who search Amazon.com for topics like “stress relief,” “family therapy” or “sleep help” will discover a way to check their...

Chase Expands Rewards Partnership With DoorDash
Partnerships // August 01, 2024

DoorDash has expanded and extended its partnership with card issuer Chase. The new version of its collaboration lets eligible cardmembers receive recurring benefits on orders from grocery, convenience and non-restaurant stores on DoorDash, the companies said in a news release Thursday (Aug. 1). In addition,...

Interviews & Exclusives
Benefits Payment Exceptions Eat Up 62.5 Staff Hours a Month

September 24, 2026
Benefits teams can spend more than a week of staff time every month handling transactions that don’t move cleanly through the system. For a benefits program with 5,000 active accounts, the new PYMNTS Intelligence report produced with SoFi Tech Solutions titled “Making Health and Wellness Benefits Perform: What Modern Card Infrastructure Changes” models what happens […]

What’s In Your ‘Citizen Wallet?’

March 22, 2019
Government moves at its own pace, for better or worse or both, but that pace can provide opportunities for fraud and expensive errors – mistakes and missteps that can cost hundreds...

Quick Reads
CFPB Drops Lawsuit Against Comerica Bank Over Federal Benefits Program

April 11, 2025
The Consumer Financial Protection Bureau (CFPB) reportedly dropped a lawsuit against Comerica Bank that targeted the bank’s handling of a federal benefits program, alleging that it provided poor service to the recipients of benefits. The Bureau told a U.S. District Court in a filing submitted Friday (April 11) that it was dismissing the suit, Reuters reported Friday. The CFPB sued Comerica Bank […]

WEX Debuts AI-Powered Enhancements to Benefits Admin Tool

November 25, 2024
Commerce platform WEX says it is launching new AI enhancements to its benefits administration offering. With open enrollment season set to begin, the company on Monday (Nov. 25) announced it is working with select...

Talkspace Teams With Amazon on Behavioral Health Benefits

September 17, 2024
Online behavioral health care company Talkspace has joined an Amazon Health Services program that helps individuals discover and enroll in their health insurance benefits. With this partnership, individuals who search Amazon.com for topics...

Chase Expands Rewards Partnership With DoorDash

August 01, 2024
DoorDash has expanded and extended its partnership with card issuer Chase. The new version of its collaboration lets eligible cardmembers receive recurring benefits on orders from grocery, convenience and non-restaurant...