Banks are turning to tools like voiceprint tech and fingerprint verification to deliver a personalized, yet secure, experience for customers who use their call centers, says TD Bank Head of U.S. Contact Centers Lindsay Sacknoff. In the latest Call Center Commerce Tracker, she discusses how...
Artificial intelligence (AI) remains one of the most interesting technologies to call centers that are looking to better support and engage customers across their many channels. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS...
Slow service doesn't fly when customers connect with airlines across different channels. That's why airlines are turning to artificial intelligence (AI) to give human agents more customer insights and reduce tedious wait times, says Tori Forbes-Roberts, vice president of reservation sales, customer care and digital...
Consumers today want more from customer service than a long wait time and broad answers when getting through to a human agent by phone. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content —...
May 15, 2019
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September 21, 2018
Governments may not be known for keeping up with cutting-edge technology, but that doesn’t mean they don’t take note of the trends — especially when it comes to tools for...
July 13, 2018
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May 14, 2018
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