Call centers are a $13 billion industry in the U.S. alone. In the inaugural PYMNTS Call Center Commerce Tracker™, in collaboration with IntraNext Systems, PYMNTS dives into the commerce ecosystem that drives them, along with news and a directory of top providers in the space....
Most Americans may not know it, but the staff and technology being put to work answering their questions, solving their problems and selling products over the phone at call centers are now part of a bustling (and revenue-producing) industry. Just how bustling? It brought in...
Customer service and protecting customer information are vitally important to any business, but sometimes it can be tough to do one without impacting the other. For WideOpenWest (WOW!), a medium-sized provider of cable, internet and phone services, its call centers and customer interaction are at...
January 16, 2018
The Google generation is changing industries from retail to call centers — and everything in between. Thanks to the internet, DIY solutions to problems big and small are often just a few clicks away. But when it comes to a broken appliance, or getting locked out of an online account, consumers still tend to pick […]
April 13, 2017
Customer service and protecting customer information are vitally important to any business, but sometimes it can be tough to do one without impacting the other. For WideOpenWest (WOW!), a medium-sized...
