Customer service and protecting customer information are vitally important to any business, but sometimes it can be tough to do one without impacting the other. For WideOpenWest (WOW!), a medium-sized provider of cable, internet and phone services, its call centers and customer interaction are at...
May 25, 2023
As businesses and households embrace subscriptions and recurring payments, their payment service providers must adopt new approaches to keeping payment details on file. “No one likes to see a subscription that we use, and rely on, every day go dark because payment information was stale and the payment was unable to be processed,” Joe Meuse, […]
April 13, 2017
Customer service and protecting customer information are vitally important to any business, but sometimes it can be tough to do one without impacting the other. For WideOpenWest (WOW!), a medium-sized...
