By the time consumers are transferred to a call center agent, things have escalated to the point where chatbots have the answers - and a helping human hand is needed. Yet friction abounds where 70 percent of call centers require consumers to read off the...
Call centers are fast becoming a fraudster favorite. Why? Because they’re just so darn inviting. Committing fraud over the phone in a call center environment represents a path of least resistance as other popular fraud targets ramp up defenses. As with any industry, the real...
No news probably isn’t good news when it comes to call center fraud during the holidays. IntraNext CEO Patrick Brown told Karen Webster in a recent interview that he had yet to hear any holiday horror stories from retail clients or read any online, but...
A lot can happen in a year. What makes one stand out from another? How shall 2017 go down in the history books? Search Google for “2017: the year of…” and it becomes clear that many have seen this as a year of “death” and...
April 04, 2018
Everyone talks about moving to the cloud, and doing so can certainly deliver benefits in a contact center environment. It creates ease of scalability and heightens the security of callers’ personally identifiable information (PII) against external threat actors, such as fraudsters, as well as internal ones — that is, agents who could potentially use that […]
March 06, 2018
By the time consumers are transferred to a call center agent, things have escalated to the point where chatbots have the answers - and a helping human hand is needed. ...
February 08, 2018
Call centers are fast becoming a fraudster favorite. Why? Because they’re just so darn inviting. Committing fraud over the phone in a call center environment represents a path of least...
December 22, 2017
No news probably isn’t good news when it comes to call center fraud during the holidays. IntraNext CEO Patrick Brown told Karen Webster in a recent interview that he had...
December 22, 2017
No news probably isn’t good news when it comes to call center fraud during the holidays. IntraNext CEO Patrick Brown told Karen Webster in a recent interview that he had yet to hear any holiday horror stories from retail clients or read any online, but Brown says it’s unlikely that means call center fraud isn’t […]
