Amazon and OpenAI are betting big on multimodal artificial intelligence (AI), a technology that could redefine how consumers shop and interact with businesses. Multimodal AI, an advanced form of AI capable of processing and integrating information from various sources, such as visual, auditory and textual...
UPS plans to acquire Happy Returns, a software and reverse logistics company, to expand its returns footprint and enhance its digital solutions. This deal aims to address the long-standing challenges faced by both shoppers and retailers in the returns process, the companies said in a Wednesday (Oct....
T-Mobile US has scrapped a program that would have required certain customers to switch to more expensive wireless plans. The decision comes after the proposed changes faced backlash from customers, The Wall Street Journal (WSJ) reported Wednesday (Oct. 25). The details of the planned program were leaked...
Recent studies conducted by PYMNTS Intelligence have unveiled a significant opportunity that gaming and hospitality companies are missing out on — the chance to monetize instant payouts. As noted in a recent study conducted by PYMNTS Intelligence, “Generation Instant: Gamers and Winnings,” reveals that gaming companies...
April 07, 2025
In a world increasingly driven by efficiency, the way businesses handle invoicing and billing is undergoing a quiet, digital revolution. It couldn’t be happening at a better time. For decades, paper-based billing systems have burdened companies with excessive operational costs. The expense of printing, mailing and manually processing invoices adds up quickly, and doesn’t even […]
October 18, 2023
As businesses and industries continue to seek solutions to streamline operations, enhance customer experiences, and optimize workflows, generative artificial intelligence (AI) has emerged as a transformative force, promising to reshape...
April 14, 2023
Banks face increasing consumer demands for personalized advice and tools to manage their finances amid economic challenges. Just 44% of customers believe their banks support them during difficult economic times,...
April 12, 2023
In 2023, store credit cards could significantly surge based on last year’s trends. A report by LendingTree revealed that 35% of Americans were likely to apply for a store credit...
October 25, 2023
UPS plans to acquire Happy Returns, a software and reverse logistics company, to expand its returns footprint and enhance its digital solutions. This deal aims to address the long-standing challenges faced by both shoppers and retailers in the returns process, the companies said in a Wednesday (Oct. 25) press release. The acquisition is expected to close in the […]
October 25, 2023
T-Mobile US has scrapped a program that would have required certain customers to switch to more expensive wireless plans. The decision comes after the proposed changes faced backlash from customers, The...
March 28, 2023
As merchants begin to clamp down on returns, more brands are revisiting how they handle this inescapable aspect of eCommerce, with Gap the latest to announce it’s trying a new...
November 21, 2022
While Amazon still dominates the domestic eCommerce landscape, there are signs of growing discontent among its estimated 200+ million Amazon Prime members as customer satisfaction has reportedly reached a record...