Chatbots/page/2 news and trends

OpenAI Expands ChatGPT Ads to 26 New Countries
Artificial Intelligence // October 21, 2026

OpenAI says it is expanding the reach of its ChatGPT Ads to 26 new countries. The expansion brings the advertising offering to 80 countries around the world, and comes as more than 100,000 advertisers have run campaigns on ChatGPT, the artificial intelligence (AI) company announced Wednesday (Oct. 21). “Advertising helps...

Character AI Files for Bankruptcy and Signs $20 Million Disney Deal
Business // October 13, 2026

Character AI has declared bankruptcy and agreed to sell some of its assets to Disney. The chatbot maker announced Tuesday (Oct. 13) that it had entered into a voluntary Chapter 11 bankruptcy process to set the stage for a court-supervised sale of its business. “Over the past year, we’ve...

Microsoft and Meta Steer Staff From Anthropic Claude to In-House AI
Artificial Intelligence // October 05, 2026

Microsoft and Meta each reduced their internal use of Anthropic’s Claude by encouraging employees to use their company’s own, in-house artificial intelligence tools, The Information reported Monday (Oct. 5), citing unnamed sources. Microsoft was on track to spend $1 billion this year on internal use...

OpenAI Adds Virtual Try-On Feature to ChatGPT
Artificial Intelligence // October 02, 2026

OpenAI added a virtual try-on feature to ChatGPT, the company said in a Thursday (Oct. 1) release note. “Virtually try on clothing and accessories: A ‘Try on’ button will appear on product listings for clothes and accessories in ChatGPT,” OpenAI said in the note. “Select...

Interviews & Exclusives
California Puts a 15-Minute Clock on AI Customer Service Handoffs

October 28, 2026
It’s fairly common in the age of artificial intelligence and agents for AI to handle routine customer service faster and cheaper than a call center, but the customer on the other end can get stuck in a loop of menus and canned answers with no way to reach a person. Starting Jan. 1, 2027, a […]

41% of Millennials Use ChatGPT for Product Discovery

September 08, 2026
Millennial shopping is producing a split between where buying decisions begin and where purchases ultimately happen. The PYMNTS Intelligence report “The Millennial Shopping Map: How AI, Search and Stores Compete...

The New Storefront Is the AI Conversation

July 09, 2026
Retail is getting a first-principles upgrade at the hands, or lack of them, of artificial intelligence. The shopping transformation looks less like a better eCommerce search bar and more like...

ChatGPT Leads as Consumers Build Their Own AI Toolkits

June 24, 2026
OpenAI’s ChatGPT is the artificial intelligence AI platform consumers name as the best, but it is not the only one they use. PYMNTS Intelligence data shows 60% of AI users...

Quick Reads
OpenAI Expands ChatGPT Ads to 26 New Countries

October 21, 2026
OpenAI says it is expanding the reach of its ChatGPT Ads to 26 new countries. The expansion brings the advertising offering to 80 countries around the world, and comes as more than 100,000 advertisers have run campaigns on ChatGPT, the artificial intelligence (AI) company announced Wednesday (Oct. 21). “Advertising helps support free and low-cost access to ChatGPT for people around […]

Character AI Files for Bankruptcy and Signs $20 Million Disney Deal

October 13, 2026
Character AI has declared bankruptcy and agreed to sell some of its assets to Disney. The chatbot maker announced Tuesday (Oct. 13) that it had entered into a voluntary Chapter 11 bankruptcy process to...

Microsoft and Meta Steer Staff From Anthropic Claude to In-House AI

October 05, 2026
Microsoft and Meta each reduced their internal use of Anthropic’s Claude by encouraging employees to use their company’s own, in-house artificial intelligence tools, The Information reported Monday (Oct. 5), citing...

OpenAI Adds Virtual Try-On Feature to ChatGPT

October 02, 2026
OpenAI added a virtual try-on feature to ChatGPT, the company said in a Thursday (Oct. 1) release note. “Virtually try on clothing and accessories: A ‘Try on’ button will appear...