Chatbots/page/2 news and trends

Florida Sues OpenAI and Sam Altman as Criminal Probe Continues
Legal // June 01, 2026

Florida filed a civil lawsuit against OpenAI and CEO Sam Altman, alleging that they endanger children and deceive parents into believing that ChatGPT is safe for use. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all...

AI Is Becoming the New Companion for Aging Americans
artificial intelligence // May 27, 2026

One in 3 Americans between 50 and 80 report feeling lonely, while the population of Americans over 65 is projected to reach 82 million by 2050. At the same time, the caregiving workforce is not expanding fast enough to meet rising demand. Get the Full...

ChatGPT Lands in Microsoft PowerPoint
artificial intelligence // May 22, 2026

OpenAI has reportedly integrated its ChatGPT artificial intelligence (AI) assistant directly into Microsoft PowerPoint. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS...

60% of Healthcare Firms Use AI for Chatbots
Healthcare // May 21, 2026

Healthcare’s artificial intelligence story is not about replacing doctors, nurses or administrators. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By...

Interviews & Exclusives
60% of Healthcare Firms Use AI for Chatbots

May 21, 2026
Healthcare’s artificial intelligence story is not about replacing doctors, nurses or administrators. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form, you agree to receive marketing communications from […]

37 Percent of Power Users Make AI Their Primary Finance Tool

February 12, 2026
The novelty phase of conversational artificial intelligence has officially ended, giving way to a more formidable market phase: structural reliance. While nearly half of U.S. consumers have now interfaced with...

ChatGPT Leads Consumer AI Use as OpenAI Pushes New Paid Tiers

January 29, 2026
If you’ve been watching the NFL playoffs or scrolling social media lately, you’ve probably noticed a surge in ads for consumer artificial intelligence (AI) tools. Get the Full Story Complete...

72% of Consumers Say Personalization Shapes Where They Bank

September 18, 2025
Although conversational artificial intelligence can cut wait times and reduce service costs for banks, the real prize could be won elsewhere. Get the Full Story Complete the form to unlock...

Quick Reads
SoFi Launches AI Coach to Personalize Financial Planning

June 02, 2026
SoFi Plus members can now get personalized help and financial insights through an artificial intelligence-powered, chat-based platform within the SoFi digital financial services app. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS […]

Florida Sues OpenAI and Sam Altman as Criminal Probe Continues

June 01, 2026
Florida filed a civil lawsuit against OpenAI and CEO Sam Altman, alleging that they endanger children and deceive parents into believing that ChatGPT is safe for use. Get the Full...

ChatGPT Lands in Microsoft PowerPoint

May 22, 2026
OpenAI has reportedly integrated its ChatGPT artificial intelligence (AI) assistant directly into Microsoft PowerPoint. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access...

Apple’s Upgraded Siri to Feature Auto-Delete Chat Function

May 17, 2026
Apple’s updated Siri will reportedly feature a function that automatically deletes chats. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all...