Commerce/page/2 news and trends

Insurers Lead on Billing but Still Miss What Policyholders Want

October 08, 2026
Cover image for the October 2026 edition of the PYMNTS Intelligence and Paymentus report, The Service Commerce Performance Gap. One in four policyholders is ready to switch insurers over billing. PYMNTS Intelligence and Paymentus show what insurers miss and what to fix.
Agentic Commerce Needs Its Febreze Moment
Artificial Intelligence // September 23, 2026

In the mid-1990s, Procter & Gamble made a stunning claim. They said they’d invented a miracle in a bottle. A chemist working there found a compound that completely got rid of really bad smells instead of covering them up with a fancy perfume-y spray. Stinky...

AI Makes the Holiday Shopping List but Who Gets the Sale?
Artificial Intelligence // September 15, 2026

AI can find the sweater, compare prices and read hundreds of reviews before a shopper finishes a cup of coffee. Getting that sweater through checkout is where the trip gets complicated. “Will the 2026 Shopping Season Go Agentic?,” a PYMNTS Intelligence report, examines who could...

S&P 500 Companies Claim First Payouts From $100 Billion Tariff Refund Wave
Legal & Regulation // August 13, 2026

More than 40 S&P 500 companies reported $9.6 billion in tariff refunds in the past quarter or so, with about $2.1 billion in cash already received, The Wall Street Journal reported Thursday (Aug. 13). Some of the companies reporting the biggest refunds so far include...

AI’s Biggest Flex Isn’t a Model. It’s a Cap.
Artificial Intelligence // July 23, 2026

OpenAI this week opened its Supply Co. merchandise store to the public, selling apparel and accessories once reserved for employees. The move follows a broader push by technology companies, including Nvidia, Apple and Palantir, to use premium merchandise to build community around their brands. It...

Interviews & Exclusives
AI Makes the Holiday Shopping List but Who Gets the Sale?

September 15, 2026
AI can find the sweater, compare prices and read hundreds of reviews before a shopper finishes a cup of coffee. Getting that sweater through checkout is where the trip gets complicated. “Will the 2026 Shopping Season Go Agentic?,” a PYMNTS Intelligence report, examines who could control the next stage of digital shopping. It draws on […]

Payments Executives on What Worked, What Failed and What Comes Next for Commerce in 2026

January 20, 2026
The first half of the 2020s didn’t just accelerate payments and commerce. It stress-tested every assumption the industry carried into the decade — and forced leaders to decide, in real...

A New Stage for Big Conversations: The Story Behind CHNGNetwork

November 26, 2025
Professionals in payments, FinTech and the digital economy already face crowded calendars and a nonstop flow of industry information. Conferences often promise insight but often deliver conversations heavy on sales...

How Whatnot Turned Live Shopping Into a $6B Business

November 24, 2025
Watch more: Inside Whatnot: Why Live Shopping Works — And What It Means for eCommerce It all started with Funko Pops. Those pint-sized vinyl characters with giant eyes and even...

Quick Reads
S&P 500 Companies Claim First Payouts From $100 Billion Tariff Refund Wave

August 13, 2026
More than 40 S&P 500 companies reported $9.6 billion in tariff refunds in the past quarter or so, with about $2.1 billion in cash already received, The Wall Street Journal reported Thursday (Aug. 13). Some of the companies reporting the biggest refunds so far include Apple, at $2.2 billion; Nike, at $986 million; FedEx, at […]

BigCommerce Bets on Agentic Commerce With Expanded PayPal Pact

April 29, 2026
BigCommerce is integrating PayPal’s Store Sync offering into its app marketplace and channel manager. The new integration, announced Wednesday (April 29), is designed to let BigCommerce merchants connect their product catalogs, inventory and order...

American Express Reports 9% Increase in Consumer Spending Around Thanksgiving

December 10, 2025
Consumer retail spending from the week before Thanksgiving through Cyber Monday (Dec. 1) was up 9% year over year, American Express Chairman and CEO Stephen J. Squeri said Wednesday (Dec....

Ahold Delhaize Completes Rollout of eCommerce Platform by Adding Hannaford Brand

November 14, 2025
Food retailer Ahold Delhaize USA has added its Hannaford brand to its proprietary digital and eCommerce platform. With this addition, Ahold Delhaize USA has completed a multi-year rollout of its...