Contact Centers news and trends

Cross-Channel Customer Service Is Lacking Quality
Consumer Insights // April 28, 2017

When it comes to customer service, it turns out companies are lacking in their cross-channel service. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily...

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PCI Pal Launches Secure Digital Payments Platform

January 29, 2020
Secure payments provider PCI Pal launched a new digital service on Tuesday (Jan. 28) that will let organizations offer ultra-secure payments across a multitude of channels, from social media to email and everything in between. The service, PCI Pal Digital, will be available for contact centers and businesses across the globe, offering security for payments […]