Friction news and trends

Transaction Monitoring Balances Customer Centricity With Fraud Defense
Authentication // February 28, 2024

In the world of cybersecurity, there’s no prize for being fashionably late with updates. And in today’s evolving technology and authentication landscape, if organizations aren’t at the tip of the spear with their authentication protocols, they are likely on the receiving end of a fraud...

Friction Fighters: How to Monetize Friction and Ignite Platforms in the Digital Economy
Opinion // February 12, 2024

Decisions, Decisions It is said that the average person makes 35,000 decisions a day. Some, like whether to have oatmeal or eggs for breakfast, don’t carry a big downside risk since both are healthy food choices. Others may. Nearly three-quarters of executives surveyed recently said...

To Reap Digital Gold Look for Kludge, Hope for Inspiration
David S. Evans // October 25, 2023

If you want to come up with the next big thing for digital transformation, you shouldn’t wait around for inspiration. Maybe the apple falling from the tree really did inspire Isaac Newton to develop his theory of gravity. In more recent times, it is harder to know...

New Data: Tracking The Consumer, Merchant Digital Shift Down Under
Merchant Innovation // December 07, 2020

The digital shift in retail is a global phenomenon. Amid the ongoing pandemic, a growing share of consumers the world over are turning to mobile devices and laptops to do their shopping or to make their trips to brick-and-mortar stores more efficient. Yet how consumers...

Interviews & Exclusives
Authentication Gold Standard Balances Security and Utility

February 29, 2024
If payments make the world go ’round, authentication keeps it spinning. As online interactions spread, and commerce goes digital, the critical role of authentication processes, protocols and innovations is growing more pronounced. And knowing that identity is not the same thing as authentication is becoming equally important for organizations. “Identification is the process of establishing […]

Transaction Monitoring Balances Customer Centricity With Fraud Defense

February 28, 2024
In the world of cybersecurity, there’s no prize for being fashionably late with updates. And in today’s evolving technology and authentication landscape, if organizations aren’t at the tip of the...

Rebuilding Document Authentication For A Faster-Paced Planet

February 18, 2020
Technology tends come with much advanced promotion — for the good reason that the more novel an idea, the more time needs to be spent building excitement for something that...

Is No-Factor Authentication Digital Security’s Future?

February 13, 2020
For a great example of an attempt at security that does much more to annoy legitimate consumers than to actually fend off fraudsters, look no further than CAPTCHA. Though not quite...

Quick Reads
Supermarket Chain Ahold Tests Cashierless Store In MA

November 21, 2019
Retail Business Services (RBS), the services company of Ahold Delhaize, has announced that it is testing out a new frictionless store technology at its Quincy, MA office. The technology, which is being piloted under the name “lunchbox,” allows individuals to shop a small-format store in seconds by scanning in, shopping and walking out. While RBS […]