IHOP will become the first restaurant to leverage Google Cloud’s Recommendations AI for digital ordering, as across the industry, eateries compete to offer the most personalized customer experience. The casual dining chain announced its partnership with Google Cloud on Thursday (Aug. 24), leveraging the latter’s technology...
As digital ordering has cemented its role in the years since 2020 as a key, permanent part of the restaurant industry, brands are being challenged to rethink their menus to meet the needs of the connected consumer. In an interview with PYMNTS following the release...
Cava’s blockbuster initial public offering (IPO) comes as restaurant customers look to strike a balance between convenience and quality — the sweet spot for the fast-casual segment. The Mediterranean fast-casual brand shared in a news release Wednesday (June 14) that it brought in about $318...
IHOP is reportedly shutting down its test of fast-casual concept Flip’d as restaurant customers increasingly seek out hospitality on the one end and low prices on the other, leaving fast-casuals in a tricky spot. On Wednesday (May 31), Spring, Md. news outlet Source of the...
July 21, 2018
When planning a large-scale marketing push or publicity stunt, it can be easy to overlook the fact that getting attention is hard, and getting positive attention is even harder. Actually managing to grab customers’ attention with whatever eye-popping experiment one is hoping to roll out is no small feat – particularly in an era when […]
June 20, 2025
Restaurant chains Applebee’s and IHOP will reportedly begin using artificial intelligence (AI) tools for both customer-facing and back-of-house tasks. The chains’ parent company, Dine Brands, is rolling out AI to its brands’ 300 franchisees and 3,500 stores, the Wall Street Journal (WSJ) reported Friday (June 20), citing its interview with Dine Brands Chief Information Officer Justin Skelton. “AI is moving quickly, and I […]
February 25, 2020
Applebee’s parent company, Dine Brands Global, said that there will be fewer closures of Applebee’s this year and that it will even try to open some new restaurants, according to...
November 01, 2019
Postmates announced that is has partnered with Dine Brands, the parent company of Applebee’s and IHOP, so that its customers can now order from both restaurants in the more than...
December 28, 2018
U.S. restaurant chains dealt with slow-growing sales and lower demand among consumers during 2018 — and more pain is expected in the New Year. According to a report in Bloomberg...