While quick-service restaurant (QSR) managers and customers might view the same menu, they might not always be on the same page when it comes to technology and innovation. When today’s connected consumers mosey into a QSR, they expect to find more than their favorite food,...
A quick look at the latest edition of the PYMNTS Restaurant Readiness Index strongly drives home the point that consumers are, pardon the pun, starving for innovation when it comes to their experiences at their favorite quick-service restaurants (QSRs). By the numbers, 81 percent of surveyed consumers...
Why do some customers visit the same QSR location every day, and some will visit multiple locations of the same chain? The latest Restaurant Readiness Index includes a Deep Dive on how single versus multiple-location customers differ.
For insight on how QSRs are responding to changing customer expectations, PYMNTS caught up with Carissa Ganelli, chief digital officer at Subway. She discussed the new technologies the franchise is currently testing — including kiosks, apps and loyalty programs — at its nearly 30,000 locations...
December 24, 2018
There has been a lot of concern in recent years that conversation, as an art form, is dying. The BBC has written a think piece or two on it — as have the Guardian, the Citizen, the Huffington Post and MSNBC. What exactly is killing conversation depends on the writer of the think piece — […]
October 16, 2018
A quick look at the latest edition of the PYMNTS Restaurant Readiness Index strongly drives home the point that consumers are, pardon the pun, starving for innovation when it comes to their...
May 18, 2018
The restaurant space is in the midst of a digital upgrade, anchored by a wave of activity around cloud-based point-of-sale (POS) solutions and the related consumer-facing mobile experiences, business efficiencies...
February 23, 2018
Getting customers through restaurants’ doors and getting restaurants through customers’ doors are two very different things. One can lead a business to succeed, even thrive, while the other can spell...
May 04, 2017
Bank of America Merchant Services announced Wednesday (May 3) that it is teaming up with Bypass, the developer of cloud-based restaurant and multi-site food management systems, to help arenas, sporting venues, corporate and college campuses, hospital cafeterias and other contract food and beverage operators run their concessions more efficiently through a new unified, digital commerce […]
