Returns are a cost of doing business for all merchants. If not handled well, they can present a point of friction, disappointing customers so much that they’re discouraged from shopping with that company again. Fraudsters? They’re gaming the system, sometimes reporting that products did not...
Many eCommerce merchants in the United States want to expand their businesses through cross-border sales, but cross-border transactions are not without pain points. As PYMNTS Intelligence’s “Cross-Border Sales and the Challenge of Failed Payments” revealed, faulty cross-border payments took a toll last year, costing U.S....
When it comes to providing a satisfying experience that keeps customers coming back, direct-to-consumer (D2C) brands are falling behind, PYMNTS Intelligence research suggests. By the Numbers The PYMNTS Intelligence report “The Online Features Driving Consumers to Shop With Brands, Retailers or Marketplaces,” created in collaboration...
Embedded finance platform provider Alviere is letting its clients expand their co-branded debit card incentives. The expansion allows customers to offer merchant-funded rewards, the company said in a Wednesday (March 6) news release. “Co-branded cards play a critical role in the loyalty and rewards programs of airlines, hotels...
April 11, 2024
Andy McHale, senior director of product and market strategy at Spreedly, told PYMNTS that online platforms offer advantages to all stakeholders — and they can offer an optimal payments experience. But, as he remarked, “when we talk about platforms, marketplaces or [independent software vendors (ISVs)] — depending on the term that you may want to use […]
March 28, 2024
Returns are a cost of doing business for all merchants. If not handled well, they can present a point of friction, disappointing customers so much that they’re discouraged from shopping...
February 16, 2024
Jeff Hallenbeck, head of payments at Forter, said tokenization, from the merchant point of view, is moving from being thought of as an operational cost to an opportunity to drive...
February 02, 2024
“There’s a lot going on for merchants today, and they have a lot to juggle,” Saurabh Chopra, head of product, U.S. debit, prepaid and real-time payments at Visa, told PYMNTS....
March 06, 2024
Embedded finance platform provider Alviere is letting its clients expand their co-branded debit card incentives. The expansion allows customers to offer merchant-funded rewards, the company said in a Wednesday (March 6) news release. “Co-branded cards play a critical role in the loyalty and rewards programs of airlines, hotels and retailers to increase customer lifetime value,” the release said. […]
November 01, 2023
Shopify, a leading provider of software and services to online sellers, has been turning to artificial intelligence (AI) to give its merchants a competitive edge. When the company reports results...
November 01, 2023
Google has begun the rollout of Product Studio, a set of artificial intelligence (AI) tools that help merchants create and manage product imagery. The tools, whose upcoming launch was initially...
October 24, 2023
Shipping platform Shippo and InsurTech Cover Genius have joined forces to introduce an insurance solution for eCommerce merchants and ensure a positive shipping experience for their customers. The solution, Shippo Total Protection, aims...
