Ups news and trends

UPS Exits Volume Race, Bets on Healthcare, Cross-Border and B2B
Earnings // January 27, 2026

UPS is no longer optimizing for dominance by volume. And it’s by design. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today....

UPS-Owned Happy Returns Tests AI to Combat Fraud
Artificial Intelligence // December 18, 2025

UPS-owned reverse logistics company Happy Returns reportedly plans to use artificial intelligence to combat returns fraud. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily...

New York Sues UPS, Alleging Persistent Underpayment of Seasonal Workers
Shipping // December 15, 2025

The New York State Office of the Attorney General (OAG) sued UPS Monday (Dec. 15), alleging that the package delivery company “repeatedly and persistently” underpaid seasonal workers by requiring them to work off the clock, failing to accurately record all hours worked, and manipulating timekeeping...

UPS Adds More Gig Drivers to Offset eCommerce Surges
Delivery // October 29, 2025

UPS is reportedly increasing its use of gig delivery drivers as eCommerce volumes grow. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today....

Interviews & Exclusives
FedEx’s Volume Pressures Point to Spending Shifts and Amazon’s Fulfillment Dreams 

September 22, 2023
Wall Street’s focus on FedEx has been trained on cost cutting, and as we profiled here in the immediate wake of earnings, investors have cheered the efforts, pushing the shares higher. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. […]

Will Amazon’s New Returns Policy Stoke Fires of Consumers’ Ire?

April 18, 2023
One way to keep customers within an eCommerce ecosystem is to charge them if they stray. Get the Full Story Complete the form to unlock this article and enjoy unlimited free...

What Comes First — The Supply Chain Or The Sales Channel?

September 04, 2020
With supply chains backlogged, cut short and all-around disrupted in the midst of the global pandemic, businesses had to act fast. Get the Full Story Complete the form to unlock...

The Battle Over Logistics Heats Up, With Amazon In The Crosshairs

June 04, 2020
As more and more retail commerce is done online, the battle to get goods to doorsteps with haste is becoming ever more heated. At the center of it all is...

Quick Reads
FedEx, DHL, UPS Begin Campaigning for Tariff Refunds

April 21, 2026
Some of the world’s biggest parcel shippers have reportedly begun seeking tariff refunds. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form, you agree to receive marketing communications […]

UPS-Owned Happy Returns Tests AI to Combat Fraud

December 18, 2025
UPS-owned reverse logistics company Happy Returns reportedly plans to use artificial intelligence to combat returns fraud. Get the Full Story Complete the form to unlock this article and enjoy unlimited...

New York Sues UPS, Alleging Persistent Underpayment of Seasonal Workers

December 15, 2025
The New York State Office of the Attorney General (OAG) sued UPS Monday (Dec. 15), alleging that the package delivery company “repeatedly and persistently” underpaid seasonal workers by requiring them...

UPS Adds More Gig Drivers to Offset eCommerce Surges

October 29, 2025
UPS is reportedly increasing its use of gig delivery drivers as eCommerce volumes grow. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to...