Virtual Assistants news and trends

From Tutoring to Test Reminders, Virtual Assistants Hit the Classroom
artificial intelligence // April 09, 2024

Virtual assistants have become a hot topic, with Bank of America recently revealing that its virtual financial assistant, Erica, is now engaging with clients 2 million times per day, assisting with tasks ranging from monitoring recurring subscriptions to tracking deposits and refunds. But this surge...

Openstream.ai Bridges Human-Machine Conversations With Next-Gen Voice Agents
Artificial Intelligence // March 29, 2024

In the rapidly evolving landscape of conversational artificial intelligence (AI), companies are vying to deliver solutions that can effectively bridge the gap between human and machine interactions.  Openstream.ai’s newly patented software aims to help businesses interact through its Enterprise Virtual Assistant (EVA) platform. The company...

Companies With AI-Driven Strategies Outcompete Peers, Study Finds
Artificial Intelligence // November 28, 2023

The payments industry has been a latecomer to the financial technology revolution. Many companies still use legacy accounts receivable (AR) processes marked by an overwhelming reliance on manual procedures. Now, the industry is at a crossroads, facing a technological advancement that promises to leave no...

Shopify Aims to Use AI to Give Merchants Competitive Edge
Retail // November 01, 2023

Shopify, a leading provider of software and services to online sellers, has been turning to artificial intelligence (AI) to give its merchants a competitive edge. When the company reports results on Thursday (Nov. 2), investors will be looking to see if these tools will drive...

Interviews & Exclusives
Companies With AI-Driven Strategies Outcompete Peers, Study Finds

November 28, 2023
The payments industry has been a latecomer to the financial technology revolution. Many companies still use legacy accounts receivable (AR) processes marked by an overwhelming reliance on manual procedures. Now, the industry is at a crossroads, facing a technological advancement that promises to leave no sector untouched: artificial intelligence (AI). The technology’s potential benefits read […]

Using AI To Power The Retail Experience

September 19, 2017
When is milk not milk? This is no trick question — it’s a distinction that artificial intelligence (AI) is going to have to learn to make in order for eMerchants to...

The Money-Mover That’s A Money-Mentor, Too

September 15, 2017
“Can I afford a Tesla? If not, can you help me save for one?” These questions were once reserved for financial advisers. Technically they’re still questions for a financial adviser,...

Quick Reads
IBM Launches Service to Help Enterprises Add GenAI Copilots

May 10, 2024
IBM has introduced a new service that will help enterprises integrate generative artificial intelligence (AI) copilots into their organizations. Offered by IBM Consulting, the new IBM Copilot Runway will assist enterprises with creating, customizing, deploying and managing these copilots, including those powered by Copilot for Microsoft 365, the company said in a Friday (May 10) press release.  “As IBM and Microsoft strengthen our […]

Shopify Aims to Use AI to Give Merchants Competitive Edge

November 01, 2023
Shopify, a leading provider of software and services to online sellers, has been turning to artificial intelligence (AI) to give its merchants a competitive edge. When the company reports results...

Senate Judiciary Committee Presses Google, Amazon For Smart Home Info

June 23, 2021
The chair of the Senate Subcommittee on Competition Policy, Antitrust, and Consumer Rights has called on Amazon and Google’s Alphabet to extend more information about how smart home devices and...

Google Assistant Previews Upcoming Voice AI Feature

January 07, 2020
Google Assistant is aiming to help users in even more ways thanks to new features the company debuted at CES 2020 throughout this past week. Later this year, the popular...