Voice Assistant news and trends

Volkswagen Integrates OpenAI’s ChatGPT Into In-Car Voice Assistant
artificial intelligence // January 09, 2024

Volkswagen has integrated OpenAI’s artificial-intelligence (AI) chatbot, ChatGPT, into its IDA voice assistant. This integration will provide Volkswagen customers with seamless access to an ever-expanding AI database, allowing them to have researched content read out to them while driving, the automaker said in a Tuesday (Jan. 9) press...

TomTom Develops In-Car Voice AI Assistant With Microsoft
artificial intelligence // December 19, 2023

Mapping/navigation company TomTom says it has developed an artificial intelligence (AI)-powered, in-car conversational assistant in collaboration with Microsoft. The tool offers enhanced voice interaction with infotainment, location search, and vehicle command systems, and arrives at the end of a year that saw voice AI integrated into more and more...

White Castle: QSR Voice AI Will See ‘Rapid Advance’ in 2024
ResTech // December 18, 2023

In 2024, voice automation will continue to rapidly gain traction in the restaurant industry, boosting drive-thru efficiency and better meeting consumer demand for the channel, according to White Castle’s Jamie Richardson. Richardson, vice president of marketing and public relations at the quick-service restaurant (QSR) chain,...

Thirty Percent of US Millennials Use a Voice Assistant to Pay Bills
artificial intelligence // October 24, 2023

The Voice Economy is gaining momentum as consumers turn to voice technology for a variety of tasks.  The most common tasks performed with this technology include watching TV or playing music, transferring money, and ordering taxi services or groceries, but also more complex tasks with...

Interviews & Exclusives
Thirty Percent of US Millennials Use a Voice Assistant to Pay Bills

October 24, 2023
The Voice Economy is gaining momentum as consumers turn to voice technology for a variety of tasks.  The most common tasks performed with this technology include watching TV or playing music, transferring money, and ordering taxi services or groceries, but also more complex tasks with higher risks such as paying bills or opening a bank […]

Multilingual AI Assistants Boost Voice Tech Appeal Despite Uneven Adoption

October 17, 2023
Is your smart voice assistant speaking your language? With how technology is fast evolving, the likelihood of that answer being “yes” grows stronger with each passing day. As PYMNTS Intelligence...

Alexa Goes Everywhere and Amazon Adds Generative AI to Marketplace Search 

May 17, 2023
It was only a matter of time before Amazon ramped up the race to build a better voice-driven artificial intelligence (AI) experience versus a field of serious competitors, and the eCommerce...

SoundHound CEO: Conversational AI Radically Changes Consumer Expectation for Voice Assistants

March 28, 2023
The contemporary artificial intelligence (AI) gold rush is already transforming industries across the global economy. Now, businesses are looking to transform the AI economy. Keyvan Mohajer, CEO and co-founder of...

Quick Reads
Amazon Employees Debate Idea of Charging for Alexa

January 22, 2024
Would you pay a subscription to use Amazon’s voice assistant Alexa? Inside the company, that’s apparently the subject of some debate. A recent Business Insider report — citing internal documents and sources familiar with the matter — says that Amazon is reconfiguring Alexa as it gets ready to roll out a paid subscription plan later […]

Volkswagen Integrates OpenAI’s ChatGPT Into In-Car Voice Assistant

January 09, 2024
Volkswagen has integrated OpenAI’s artificial-intelligence (AI) chatbot, ChatGPT, into its IDA voice assistant. This integration will provide Volkswagen customers with seamless access to an ever-expanding AI database, allowing them to have researched...

TomTom Develops In-Car Voice AI Assistant With Microsoft

December 19, 2023
Mapping/navigation company TomTom says it has developed an artificial intelligence (AI)-powered, in-car conversational assistant in collaboration with Microsoft. The tool offers enhanced voice interaction with infotainment, location search, and vehicle command systems, and arrives...

SoundHound AI and ChowNow Team on Responsive Restaurant Call Answering

August 30, 2023
SoundHound AI, Inc., a leader in voice artificial intelligence, has joined forces with ChowNow, an online ordering and marketing platform for independent restaurants. This strategic partnership, announced Tuesday (Aug. 29), aims to revolutionize...