Today In Data: Aligning Expectations In The New Year
When customers and those that fulfill their needs are in alignment, all is right with the commerce world. Unfortunately, sometimes things get a little out of whack, with customers going one way and retail managers going another. Observable particularly in physical retail and QSR dining, misaligned expectations have been popping up a lot lately. For some firms, Apple in particular, that is taking a bite out of expectations and investor confidence. For other firms, security specialists spring to mind, raising the bar on vigilance and pushing the pace of innovation.
