Amazon Delivery

Amazon Expands Food Delivery Service To Houston

Move over GrubHub and UberEATS, Amazon is getting into the food delivery business in another city in Texas, promising Prime members in Houston free one-hour delivery from a slew of restaurants, including Carrabba’s, El Tiempo Cantina, Max’s Wine Dive, P.F. Chang’s, Thai Gourmet, The Hay Merchant and more.

Prime members can use the Prime Now mobile app or visit a new Prime Now website to check out restaurants that are participating, browse through menus, place orders and track the status of the delivery. Users can even watch their delivery courier travel from the restaurant to their home in real time.

“The thriving and diverse restaurant scene in the Bayou City can now be conveniently delivered to your door for free delivery with no menu markups through Amazon Restaurants on Prime Now,” said Gus Lopez, general manager of Amazon Restaurants, in a press release. “We take care of mealtime so our customers have more time to go out and enjoy the things they love.”

With the new service, customers get their food order in an hour or less and don’t have to pay any delivery or hidden service fees. If an item from a restaurant is priced higher on Prime Now than on the restaurant’s current online menu, within 24 hours of placing an order, Amazon will refund the price of the item.

The move on the part of Amazon comes as the company is looking to expand its food delivery service beyond just the United States. Earlier this summer, reports surfaced that Amazon is mulling launching its Amazon Restaurants service in London. The service, which is already available in San Francisco, San Diego, Chicago, Seattle, Los Angeles, Baltimore, Austin and Portland, lets customers use the Prime Now app to order food that will be delivered within one hour. Amazon partnered with local restaurants to bring the service, mainly to city dwellers. If it launches in the U.K.’s London, it will mark the first expansion of Amazon Restaurants internationally.


Latest Insights:

Our data and analytics team has developed a number of creative methodologies and frameworks that measure and benchmark the innovation that’s reshaping the payments and commerce ecosystem. In the December 2019 Mobile Card App Adoption Study, PYMNTS surveyed 2,000 U.S. consumers for a reveal of the four most compelling features apps must have to engage users and drive greater adoption.

Click to comment