Consumer Insights

Consumer Insights
Tipping, Fees May Be Diners’ Tipping Point
August 12, 2024

Much has been made of tipflation, the upward march of the tips paid at the table and for delivery, which adds to the bill and subtracts from diners’ wallets. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access...

Consumer Insights
98% of Financially Strained Restaurant Customers Are Cutting Back
August 12, 2024

As consumers bear the burden of inflation, PYMNTS Intelligence reveals that nearly all individuals living paycheck to paycheck are making trade-offs when it comes to restaurant spending. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all...

Consumer Insights
Consumers Cut Back on Travel, Experiences Amid Uncertain Economic Outlook
August 08, 2024

Consumers are reportedly delaying or cutting back on travel and experiences amid an uncertain economic outlook. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily...

Consumer Insights
Gen Z Uses Grocery Subscriptions 133% More Than Gen X
August 08, 2024

As online grocery subscriptions gain in popularity, Generation Z is leading the charge by a considerable margin. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our...

Consumer Insights
86% of Shoppers Don’t Want In-Store Voice Assistants
August 06, 2024

Consumers may be beginning to use voice artificial intelligence (AI) assistants for online shopping, but they would like to keep this technology out of brick-and-mortar stores, PYMNTS Intelligence research reveals. Get the Full Story Complete the form to unlock this article and enjoy unlimited free...

Consumer Insights
53% of Grocery Shoppers Are More Loyal to Merchants Than Products
August 05, 2024

As consumers weigh a wide range of factors when deciding where to make purchases, PYMNTS Intelligence finds that grocery shoppers tend to be motivated by loyalty to merchants, whereas pharmacy customers tend to go wherever they can get their preferred products. Get the Full Story...

Consumer Insights
The ‘Cautious Consumer’ Emerges as Sentiment and Savings Take a Hit
August 02, 2024

It’s commonplace to refer to the U.S. consumer as the engine that drives the country’s economy. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily...

Consumer Insights
Consumers’ Mixed Economic Sentiments Hurt by Inflation, Lifted by Labor
July 30, 2024

As consumers look at their economic prospects, they are torn between factors pulling them in different directions, feeling relatively confident about the job market but remaining deeply concerned about rising prices. Get the Full Story Complete the form to unlock this article and enjoy unlimited...

Consumer Insights
Families May Travel More Often, but Spend Less Than Couples Without Kids
July 29, 2024

Married couples without children are leading the way in travel spending, data show, and as others pull back their purchasing in the category, these dual-income-no-kids consumers continue to shell out.  Get the Full Story Complete the form to unlock this article and enjoy unlimited free...