Consumer Payments

Consumer Payments
Black Friday’s Generational Divide: Millennials Spend More Online, Embrace Deferred Payments
November 27, 2023

PYMNTS Intelligence illuminated the generational divides that marked Black Friday’s shopping, as younger consumers differed from their elders in terms of how they shopped, where they shopped, and how they paid for it all. Among the notable findings: Millennials were among the consumers most keen...

Consumer Payments
Nearly 35% of Hotel Guests Prompted to Tip Amid Shifting Gratuity Norms
November 10, 2023

Inflation has emerged as a significant force in the economy, impacting consumers’ purchasing power and influencing various aspects of their daily interactions. One area where the effects of inflation are increasingly noticeable is tipping. In “Consumers Overwhelmed as Inflation Pressures Reach Tips,” PYMNTS Intelligence analyzes...

Consumer Payments
Visa and Mastercard Shares Take a Hit as Fed Weighs Fee Reduction
October 18, 2023

Shares in Visa and Mastercard took a hit on Wednesday (Oct. 18) as news broke that the Federal Reserve is expected to propose a reduction in the fees banks can charge retailers for processing debit card transactions. This development has sparked concerns among investors and industry players, leading to a 1% dip in...

Consumer Payments
Consumers Want Banks to Make Paying Bills Easier
September 18, 2023

The bill payment process can often be a source of frustration for consumers, with a significant share experiencing difficulties when attempting to pay their bills. These frustrations are not only causing dissatisfaction but are also motivating them to seek out alternative providers who can offer...

Consumer Payments
Five Star Bank Teams With Autobooks to Offer Tap to Pay
August 21, 2023

Five Star Bank has begun offering contactless payments acceptance to its small business customers. The new offering, announced Monday (Aug. 21), is part of an expansion of the bank’s partnership with payment and accounting platform Autobooks.  “The same way our customers need to be able to do business...

Consumer Payments
Consumers’ Struggle to Pay Bills Reaches New Volatility in 2023
August 17, 2023

This year’s financial lifestyle improvements for the individual consumer were all but wiped out between May and June. Broadly speaking and only looking at year-over-year numbers, it can seem like there is only good news when it comes to the number of consumers struggling to...

Consumer Payments
14% of Consumers Prioritize the Bills Easiest to Pay
July 24, 2023

The ease of bill pay can help decide what gets paid and what doesn’t when consumers are under the kind of financial pressures they’ve been experiencing since early last year. The dynamics of these patterns were analyzed in the study “The One-Stop Bill Pay Playbook,”...

Consumer Payments
Most Consumers Want One Place to Pay Their Bills, Billers Beg to Differ
July 11, 2023

A deep disconnect exists between holistic bill payment solutions providers and billers on the value a holistic billing platform can offer. Providers tout the benefits of an improved customer experience, while billers express concern about the difficulty of integration or that it would not really...

Consumer Payments
Consumers’ Wallets Get Break With Lower Egg Prices
June 13, 2023

Eggs have been a major driver of grocery inflation’s persistence, with average prices in recent months rising more than 21% year over year, per the Bureau of Labor Statistics’ Consumer Price Index. However, these prices are finally plummeting. The drop is due to rebuilt poultry stocks and a reduced threat...