Consumer Insights

Consumer Insights
41% of Employed Consumers Tackle Inflation by Doing Gig Work
October 02, 2023

The economic landscape has been marked by rising inflation, leading to concerns among employed consumers about their wages keeping up with the cost of living. In the latest “Consumer Inflation Sentiment Report,” PYMNTS Intelligence drew on a survey of nearly 2,300 U.S. consumers to better...

Consumer Insights
Consumer Strength Challenged as Spending Drops
October 01, 2023

Times are tough for the American consumer, even without new student loan payments. A report Saturday (Sept. 30) by Bloomberg News catalogs the various ills: High gas prices cutting into spending. Delinquent credit cards at their highest rate in more than 10 years. And consumer confidence dipped to...

Consumer Insights
Gen Z Consumers Are Subscription Boxes’ Biggest Fans
September 29, 2023

As retail subscriptions woo consumers of all ages, PYMNTS Intelligence reveals that, for providers that follow the surprise box model, Generation Z is the most likely to get on board. By the Numbers The PYMNTS Intelligence report “The Impact of Subscription Models on Consumer Choice,”...

Consumer Insights
More Men Than Women Have Been Denied Credit at Least Once in Past Year
September 29, 2023

In the United States where credit scores are a critical factor in determining whether you are approved or denied for a mortgage, auto loan or student loan, having good credit is not a nice-to-have — it’s a near necessity. Despite the value credit offers, millions...

Consumer Insights
1 in 5 Shoppers Pay for Groceries in Installments
September 28, 2023

With consumers’ economic challenges continuing to limit their spending, many are turning to installment plans just to afford groceries, PYMNTS Intelligence reveals. By the Numbers According to the study “Installment Plans Becoming a Key Part of Shopper’s Toolkit,” a PYMNTS Intelligence and Splitit collaboration, of the 60% of consumers...

Consumer Insights
Nearly Half of Consumers Curtail Nonessential Spending to Tackle Holiday-Induced Financial Stress
September 28, 2023

The holiday season is a time of joy and celebration, but it can also be a time of intense financial stress for many consumers, especially those living paycheck to paycheck. According to a new PYMNTS Intelligence report titled “New Reality Check: The Paycheck-to-Paycheck Report,” which examines how...

Consumer Insights
Nearly 60% of US Consumers Want to Manage Savings via an Everyday App
September 27, 2023

With an overwhelming number of apps competing for user attention, consumers are experiencing app overload. As a result, the appeal of a unified platform or everyday app that consolidates shopping, banking and other daily digital tasks is fast growing. In the “Consumer Interest in an...

Consumer Insights
27% of Consumers Skip Restaurant Purchases Altogether
September 26, 2023

As restaurants look to drive traffic amid menu price inflation, more than 1 in 4 consumers are not making restaurant purchases at all, PYMNTS Intelligence revealed. By the Numbers PYMNTS’ study “Consumer Interest in an Everyday App,” created in collaboration with PayPal, drew from a...

Consumer Insights
Consumer Confidence Data Points to Worries Over Income and Possible Recession
September 26, 2023

Consumers are less than sanguine about their near-term income prospects. The negative sentiment about the money that’s hitting their accounts each pay cycle may in turn prove a negative read-across for merchants and other firms dependent upon individuals’ and households’ resilience. The latest Consumer Confidence...