Consumer Insights

Consumer Insights
FinTechs Prioritize Convenience, but Customers Want Faster Payments and More Choice
September 26, 2023

Today’s economy relies heavily on digitally oriented consumers, which makes moving money swiftly a crucial demand for financial service providers, particularly emerging FinTech issuers aiming to attract customers away from traditional banks. However, the “Issuers Report 2023: FinTechs’ Instant Payment Mismatch,” a PYMNTS and Ingo...

Consumer Insights
Financially Secure Customers Spring for Full-Service Dining
September 18, 2023

As consumers manage their food spending amid budgetary pressures, those with cash to burn are happy to splurge on table-service dining, while those without a financial safety net are more cautious in how they spend on dine-in. By the Numbers For the latest installment of...

Consumer Insights
7 in 10 Consumers Want eGrocery Options From an Everyday App
September 08, 2023

Consumers want their grocery shopping routines to be integrated with the rest of their digital lives, PYMNTS Intelligence reveals. By the Numbers For the recent study “Consumer Interest in an Everyday App,” created in collaboration with PayPal, we surveyed of more than 3,300 consumers in the...

Consumer Insights
1 in 6 Consumers Exclusively Order From Restaurants Digitally
September 01, 2023

For a small but significant share of restaurant customers, PYMNTS research finds, the entire experience is facilitated through their phones and computers. By the Numbers Research from PYMNTS’ new study “Consumer Interest in an Everyday App,” created in collaboration with PayPal, which draws on insights from...

Consumer Insights
Even Financially Struggling Consumers Continue to Dine Out 
August 31, 2023

Rising menu prices and overall economic pressures may continue to weigh heavy on consumers, but even those who have difficulty getting by are still willing to spring for restaurant meals. By the Numbers For the latest installment of PYMNTS’ series “New Reality Check: The Paycheck-to-Paycheck...

Consumer Insights
Even Amid Budgetary Pressures, Grocery Shoppers Splurge on Treats
August 30, 2023

Inflation may be impacting how consumers shop for groceries, but the vast majority continue to carve out room in their budgets for nice-to-have foods and beverages, PYMNTS data reveals. By the Numbers The majority of consumers still buy nonessential items at the grocery store, according...

Consumer Insights
Gen Z Scrimps on Food Quality Amid Restaurant Inflation
August 24, 2023

Across generations, consumers are loath to trade down to restaurants with lower-quality food, even as prices rise, but PYMNTS research finds that Gen Z is the most willing to compromise on taste. By the Numbers According to a February survey of more than 1,200 restaurant...

Consumer Insights
25% of Leisure Time Spent Using Smartphones to Multitask for Work
August 17, 2023

Consumers use more than one-quarter of their daily downtime engaging in less-than-leisurely tasks. In a world where time is money, relaxation takes a backseat to getting things done. As PYMNTS’ “How We Will Pay” report detailed, 27% of consumer time set aside for leisure activities...

Consumer Insights
Boomers Barely Use BNPL, but Make Large Purchases When They Do
August 16, 2023

Compared to other generations, the share of baby boomers and seniors who use buy now, pay later (BNPL) options barely makes a blip. The same may be said when comparing the age demographic’s light use of BNPL to their heavy use of credit cards, reflected...