Artificial Intelligence

PYMNTS covers artificial intelligence as it transforms payments, commerce and financial services, from generative AI and agentic commerce to fraud detection, underwriting and customer engagement. Our reporting pairs breaking news with proprietary data and expert analysis to examine how AI is reshaping business models, operational efficiency and competitive dynamics across the connected economy.
Microsoft’s AI Push Notches Early Profits
Artificial Intelligence
Microsoft’s AI Push Notches Early Profits
May 05, 2025

Microsoft’s strategy to install artificial intelligence (AI) as a default feature on its software may be paying off. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to...

Report: UnitedHealth Has 1,000 AI Applications in Production
Artificial Intelligence
Report: UnitedHealth Has 1,000 AI Applications in Production
May 05, 2025

UnitedHealth Group is reportedly increasing its use of artificial intelligence across its business. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today....

Zest AI Debuts LuLu Strategy for GenAI-Powered Lending Intelligence
Artificial Intelligence
Zest AI Debuts LuLu Strategy for GenAI-Powered Lending Intelligence
May 05, 2025

Zest AI says it has introduced a tool to help banks make AI-powered lending decisions. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS...

Tether Teases Launch of New Artificial Intelligence Platform
Artificial Intelligence
Tether Teases Launch of New Artificial Intelligence Platform
May 05, 2025

Stablecoin issuer Tether is preparing to debut an artificial intelligence platform. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing...

Beyond Search: Google Eyes AI Chatbots as New Ad Territory
Artificial Intelligence
Beyond Search: Google Eyes AI Chatbots as New Ad Territory
May 05, 2025

Google is testing the placement of ads inside AI chatbot conversations in an aggressive move to protect its bread and butter: search ads. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no...

When Chatbots Replace Search Bars, Who Wins at Checkout?
Artificial Intelligence
When Chatbots Replace Search Bars, Who Wins at Checkout?
May 05, 2025

Perplexity started it in November of 2024 with Buy with Pro. Then Open AI with ChatGPT followed in April 2025. These two large language models (LLMs) are rapidly evolving from friendly chatbots that could write a great prospect email or blog post into helpful AI...

Why AI-Driven Retail Could Finally Fix eCommerce’s 70% Cart Abandonment Problem
Artificial Intelligence
Why AI-Driven Retail Could Finally Fix eCommerce’s 70% Cart Abandonment Problem
May 05, 2025

Shoppers expect personalization, guidance and immediacy, but this can be a tall order for even the most sophisticated eCommerce platforms. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required....

Airbnb: 50% of Users Turn to AI Bot for Customer Service
Artificial Intelligence
Airbnb: 50% of Users Turn to AI Bot for Customer Service
May 04, 2025

Airbnb has rolled out an artificial intelligence (AI) bot for customer service in the U.S. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter,...

Apple and Anthropic Building AI-Powered Coding Platform
Artificial Intelligence
Apple and Anthropic Building AI-Powered Coding Platform
May 02, 2025

Apple and Anthropic have reportedly partnered to create a platform that will use artificial intelligence (AI) to write, edit and test code for programmers. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins...