Restaurants have raised prices considerably in recent years, and they are finding that to get their customers back, they must increase their discounting efforts, according to Chicken Salad Chick President and CEO Scott Deviney. Deviney, who helms the fast-casual chain, which has more than 225 restaurants across 17...
Today’s hostile macroclimate is proving to be historically hungry for consumers’ purchasing power. Record inflation is eating up Americans’ ability to make everyday purchases with little to no worry. Fortunately, an ongoing foundational shift in the very nature of money and payments is helping cash-strapped...
Across the restaurant industry, brands are getting more targeted with their promotions, and Denny’s has become the latest to tap data-informed, personalized “challenges” to get more return on its rewards investments. On Thursday (June 29), Denny’s, a full-service diner chain with nearly 1,600 locations around...
Brands, retailers, and solution providers are increasingly focusing on loyalty programs to not only encourage repeat purchases but also gather valuable, first-party data. However, it remains crucial to determine whether these opportunities effectively resonate with customers. Also, it is important to assess whether loyalty programs...
Loyalty is about knowing and rewarding customers, and the more intimate the purchase, the more you need to know about personalization. Speaking with PYMNTS for the “Summer Loyalty Series” sponsored by Banyan, Eugen Neiculescu, chief experience officer at direct-to-consumer (D2C) lingerie brand Adore Me, said...
With the Digital Food & Beverage Conference kicking off Monday (June 12) in La Jolla, California, where industry executives gather to learn, among other subjects, about how to best leverage technology to drive loyalty, PYMNTS research reveals some of the key ways that grocers are...
Loyalty is a beautiful thing for consumers and retailers, and loyalty in the beauty space is doubly so, in that choice of retailers and products are deeply personal, literally modifying how we present ourselves visually to the world. That gives beauty brand loyalty unique qualities....
Regardless of income level, we’re all wary of what things cost and where the best deal can be had, online or in-store. It’s not too far-fetched to say we’ve become a nation of bargain-hunters. At a high level, merchants face a conundrum. There’s a world...
With recent research showing that consumers tend to order the same items from the same restaurants creating questions about the value of delivery aggregators, more restaurant chains are beefing up homegrown loyalty programs and creating direct relationships with diners. In “Connected Dining: Third-Party Restaurant Aggregators...
