Opinion

Opinion
Bank Account Data Becomes the Lender’s Trust Engine
June 30, 2025

Bank account data can help protect firms from fraud, ValidiFI Head of Product Isaac White writes in a new PYMNTS eBook, “Halftime 2025: Charting the Future of Payments.” Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to...

Opinion
Payments Execs Say Mergers and Instant Payments Reshape Industry Playbook for Rest of 2025
June 24, 2025

Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form, you agree to receive marketing communications from PYMNTS and...

Opinion
Mining the Insights Hidden in Your Customers’ Payment Inquiries
May 15, 2025

Pursue clarity rather than complexity in customer conversations, Worldpay SVP, Go to Market Global Enterprise Maria Prados writes in a new PYMNTS eBook, “The Listening Economy: How Customer Conversations Are Transforming Financial Services.” Get the Full Story Complete the form to unlock this article and...

Opinion
How to Bridge the Gap Between FinTechs and Financial Institutions
May 14, 2025

Collaboration between credit unions and FinTechs can shape the future of financial services, Velera Chief Product Officer Denise Stevens writes in a new PYMNTS eBook, “The Listening Economy: How Customer Conversations Are Transforming Financial Services.” Get the Full Story Complete the form to unlock this...

Opinion
Turning Customer Conversations Into Actionable Insights
May 13, 2025

Customer conversations are a gold mine for business innovation, ValidiFI Customer Operations EVP Mark Lashmar writes in a new PYMNTS eBook, “The Listening Economy: How Customer Conversations Are Transforming Financial Services.” Get the Full Story Complete the form to unlock this article and enjoy unlimited...

Opinion
Want Better Client Relationships? Lean Into Their Differences
May 12, 2025

Transparency and check-ins are part of a winning customer engagement approach, Thredd Chief Client Officer Brian Kieley writes in a new PYMNTS eBook, “The Listening Economy: How Customer Conversations Are Transforming Financial Services.” Get the Full Story Complete the form to unlock this article and...

Opinion
Businesses Turn Customer Frustration Into Source of Innovation
May 09, 2025

Customer feedback is a call to action and a source of innovation, Concora Credit SVP of Operations Kari Lyncha writes in a new PYMNTS eBook, “The Listening Economy: How Customer Conversations Are Transforming Financial Services.” Get the Full Story Complete the form to unlock this article...

Opinion
Lean Into, Look and Listen to Your Customers Before Taking a Product Leap
May 08, 2025

Product innovation comes from “Aha!” moments in customer conversations, North SVP of Product Preet Patel writes in a new PYMNTS eBook, “The Listening Economy: How Customer Conversations Are Transforming Financial Services.” Get the Full Story Complete the form to unlock this article and enjoy unlimited...

Opinion
How Payments Companies Are Making the Personal Touch Pay Off
May 07, 2025

A personal touch pays dividends in customer loyalty, Maverick Payments VP, Client Services Maria Mejia writes in a new PYMNTS eBook, “The Listening Economy: How Customer Conversations Are Transforming Financial Services.” Get the Full Story Complete the form to unlock this article and enjoy unlimited...