A tidal wave of consumers hit the stores (online and real world) for the kick-off weekend of the holiday shopping season, trying to snap up the deals and savings. But shoppers aren’t the only ones who are busy: It’s also a busy time of year...
The world may not feel like a radically different place than it was at the turn of the last century – but in less than two decades, a connected world is a reformed world. The world of work is different, the world of play is different – and what consumers want...
From speakers to cars to video game consoles, it feels like every device is becoming a connected device. The opportunities that come along with that are often smoother retail experiences, easier commutes and more smoothly run lives with easier access to necessities. The problem with the upside...
Keeping consumers happy enough to make them loyal customers is no easy task, particularly as the list of things they are looking for in a commerce experience is ever-growing. They want novelty in how they travel, in how they pay and in how they shop...
The world going into holiday 2018 is a very different place than it was even a year ago – though the changes may not be obvious at a quick glance. Contactless cards are proliferating and perhaps on the edge of U.S. ignition, and bitcoin has busted out of a...
Call centers are facing the potential of fraud from inside and outside their facilities, and they are taking multi-pronged approaches to tackle these security challenges. At the same time, experts say that fraudsters will be busy this holiday season, and will be particularly active on online marketplaces. And companies...
While giving the customer what they want is always advisable, knowing exactly what it is can be challenging, as needs depend greatly on context. Some things are always a pretty safe bet – the need for speed is common whether one is talking business or consumer payments, which means finding...
It’s not an easy thing to build a loyal customer base, and keep it that way. Just ask the team at Walmart, as it fights off Amazon nipping at its heels. Or the world’s bitcoin boosters, where consumers are losing interest in bitcoin as quickly...
One out of every 10 Starbucks orders goes through its mobile app – and though Starbucks is more successful than your average player with mobile, the trend is moving quickly and pervasively throughout QSRs nationwide. Mobile and digital touchpoints are proliferating – and the digital...
