If looking for evidence that we live in an increasingly digital world, one need not look much further than the veritable explosion in online and mobile banking in the last half decade. The majority of Americans are rocking at least half of financial services app,...
Innovation, though it involves finding new good ideas, is also about holding onto and properly preserving the old ones. Some old ideas stayed around precisely because they are good ideas as well. Credit unions have a lot of updating to do, but users swear by their...
Millennial is now a generational definition that encompasses both those just leaving their parents’ home and entering college, and those paying a mortgage on their house and worrying about paying for their kids’ college. Those bridge millennials — with their digital orientation, extreme Amazon enthusiasm and willingness...
While the best customer experience can mean the full white-glove, high-touch interaction, sometimes customers want to make like Fleetwood Mac and go their own way. That is true in restaurants where the way to a consumer’s heart (and wallet) is often through a self-service kiosk. It can also be true...
For years, it seemed every payments prestidigitator was predicting an imminent mobile disruption. After a run of false starts, the digital revolution is finally upon us. And not just in the U.S.: Digital platforms are how the world does business. That business now ranges far and...
Demographic groupings make sense. They offer insight into what consumers are buying so pitches can be customized, helping to avoid unnecessarily selling apparel and accessories to demographic groups that don’t buy them. The demographics as we understand them are changing, however. U.S. college students are going...
Time is always of the essence, and it seems no one has any to spare, particularly when there’s money on the line. And time really is money, especially for businesses waiting on funds — that believe getting payments up to real-time speeds will lower costs. Across the...
Given that the average American checks his Facebook page some 14 times a day, the social media giant’s decision to expand into online dating is less than shocking. Some pair-ups are just predictable, after all. Mastercard and Unilever announcing they would work together to expand microlending in...
There are some things that happened so predictably they became like laws. Transistor density on microchips doubled every year and a half, so we started calling it Moore’s law, until it started slowing down. SNAP (the Supplemental Nutrition Assistance Program, colloquially known as food stamps)...
