Consumer Insights

Consumer Insights
Subprime Consumers Keep Paying Cards Despite Budget Pressure
October 26, 2026

Subprime consumers continue paying their credit cards even as many struggle to cover everyday bills. PYMNTS Intelligence’s May report, “Who Is the Subprime Consumer? A Behavioral Profile,” found that 55% of subprime consumers lived paycheck to paycheck with difficulty paying bills in January. The comparable...

Consumer Insights
Enova Tops $1 Billion Quarterly Revenue as Online Lending Surges
October 22, 2026

Online lender Enova saw its revenue exceed $1 billion during a quarter for the first time in its history in the third quarter, with strong growth across its portfolio, CEO Steve Cunningham said Thursday (Oct. 22) during an earnings call. “We are pleased to report...

Consumer Insights
21% of Financially Stressed Grocery Shoppers Use Digital Wallets
October 20, 2026

Grocery shoppers under financial pressure are spending more per purchase, giving retailers an opportunity to help households manage bigger bills with more flexible ways to shop and pay. That’s a central finding of “The New Checkout: Crimped Consumers Lean Into Online Retail and Digital Wallets,”...

Consumer Insights
Fed Finds Consumer Spending Holding as Confidence Slips
October 14, 2026

Consumers have kept the economy moving without a boost in confidence about where it is headed. The Federal Reserve’s October Beige Book, released Wednesday (Oct. 14), found economic activity increased in nine of its 12 districts, but consumer spending showed less momentum, depending on where...

Consumer Insights
33% of US Shoppers Use Digital Wallets Online
October 14, 2026

Merchants could keep more ready buyers at checkout by accepting the digital wallets those shoppers already use, with wallet gaps putting roughly 36 million U.S. consumers at risk of walking away. That finding comes from “The Hidden Cost of Checkout Gaps: What 56 Million Abandoned...

Consumer Insights
Two-Thirds of Shoppers Let Payment Preferences Guide Store Choice
October 13, 2026

American shoppers are giving retailers a reason to rethink how they attract customers: The payment methods a store accepts increasingly help determine whether they’ll shop there in the first place. That gives merchants a practical opening to compete before checkout begins. Accepting a customer’s preferred...

Consumer Insights
Higher Prices Are Splitting Consumers Into Three Camps
October 08, 2026

Americans facing higher bills are taking three different approaches to their paychecks, and the largest group is still holding spending steady or increasing it. That finding helps businesses avoid treating every stretched household as a consumer preparing to stop buying. PYMNTS Intelligence’s “The Fragmented Paycheck:...

Consumer Insights
Billers Overlook What Drives Customers Away
October 06, 2026

The monthly, weekly or even annual bill is among the interactions a service provider is virtually guaranteed to have with a customer again and again. Yet consumers give the experience mediocre marks. PYMNTS Intelligence’s “The Service Commerce Performance Gap,” produced in collaboration with Paymentus and...

Consumer Insights
Consumers Tap Reserves and Charity to Manage Inflation
October 04, 2026

American consumer spending remains undaunted by inflation, though it is requiring people to grow more resourceful. That’s according to a report Saturday (Oct. 3) by Bloomberg News, which said these resources include accessing their home equity, using food banks to save money for other purchases,...