Consumer Insights

Consumer Insights
Consumer Sentiment Rebounds but Remains Below Pre-Tariff Levels
June 13, 2025

There has been a moderate rebound in consumer sentiment, but overall, consumers’ attitudes are below pre-tariff levels. Preliminary June data from the University of Michigan released Friday (June 13) found that consumer sentiment improved from recent nadirs. The initial estimates showed that sentiment improved 16%...

Consumer Insights
New York Fed: Consumers Expect Inflation to Slow
June 09, 2025

Consumers’ expectations about the direction of inflation broadly improved in May. Among all demographics and across the three time periods about which they were surveyed, consumers said they expected the rate of inflation to slow, the Federal Reserve Bank of New York said in a Monday...

Consumer Insights
51% of Shoppers Put Convenience First When Choosing Payments
June 09, 2025

Payments optimization is a battleground for businesses aiming to maintain a competitive edge in the evolving digital landscape. Achieving peak performance in payment processes requires a focus on three key pillars: choice, confidence and convenience. The PYMNTS Intelligence report “Big Three: How Choice, Confidence and...

Consumer Insights
Consumers 2.4 Times More Likely to Use Digital Wallets for Travel Than Groceries
May 28, 2025

Despite ongoing efforts to incentivize credit card usage through rewards programs, American consumers maintain a clear preference split for payment methods based on purchase type. They’re heavily favoring debit for routine expenditures while leaning into credit for travel-related spending, according to a recent report from...

Consumer Insights
The Conference Board: Consumer Confidence Rises After US-China Trade Deal
May 27, 2025

Consumer confidence picked up in May after five months of decline, The Conference Board said Tuesday (May 27). The Conference Board attributed the rise to improvements in consumer expectations and the May 12 announcement of a pause on some tariffs on imports from China. “The...

Consumer Insights
25% of Subprime Consumers Use Credit for Nonessentials to Improve Credit Score
May 20, 2025

Contrary to perceptions of financial irresponsibility, a significant portion of subprime borrowers actively and strategically use credit to improve their financial standing, revealing an underserved market segment with a strong desire for traditional financial inclusion. It’s one of the insights drawn from the recent PYMNTS...

Consumer Insights
BofA: Spending Growth Slowing Among All Income Groups
May 11, 2025

New research from Bank of America (BofA) shows consumer spending slowing for all income levels. That data, released by the Bank of America Institute on Friday (May 9), shows that consumer spending on inessentials has been declining since the year began. “The gradual easing in consumer...

Consumer Insights
Fed: Consumer Expectations ‘Deteriorate Sharply’ in Wake of Tariffs
May 08, 2025

Americans have a bleak outlook about their financial futures, new Federal Reserve data shows. The latest edition of the Federal Reserve Bank of New York’s Survey of Consumer Expectations, released Thursday (May 8), showed that households had lowered their expectations for both wage growth and...

Consumer Insights
Nearly 100% of Consumers Globally Engage Digitally Monthly
May 08, 2025

Digital activity is becoming nearly ubiquitous across the globe, though the intensity and nature of engagement reveal significant disparities linked to demographics, geography and infrastructure, according to a new report. In the latest edition of “How the World Does Digital,” PYMNTS Intelligence documents the digital...