Consumer Insights

Consumer Insights
34% of Shoppers Choose Not to Spend When Credit is Denied
August 01, 2025

Consumer credit presents a challenge for financial institutions, as new research reveals revenue and customer relationships at stake when preferred payment methods become unavailable. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content —...

Consumer Insights
Digital Wallets Win Online, Lag In-Store
July 30, 2025

The global payment landscape is undergoing a quiet but profound transformation, with the widespread adoption of mobile wallets hinging less on technological availability and more on a nuanced understanding of consumer behavior and underlying motivations. Get the Full Story Complete the form to unlock this...

Consumer Insights
Consumers Favor Debit In-Store, Credit and Wallets Online
July 28, 2025

A new report from PYMNTS Intelligence reveals a nuanced landscape of consumer shopping and payment habits, challenging some long-held assumptions about generational digital divides and highlighting the distinct influences of shopping channels on consumer choice. Get the Full Story Complete the form to unlock this...

Consumer Insights
Boomers Lead Gen Z in Impulse Buys From Influencers
July 24, 2025

Social media influencers captivate audiences and drive purchases for more than half of consumers in the United States. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to...

Consumer Insights
Product Shortages Hit Nearly Half of US Shoppers
July 23, 2025

Global trade policy, long an abstract debate, now directly impacts the pocketbooks and grocery carts of consumers in the United States. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins...

Consumer Insights
Back-to-Office Mandates Spur 60% Jump in Weekend Grocery Shopping Habits
July 21, 2025

The back-to-the-office movement is proving to be a powerful catalyst for significant shifts in consumer purchasing behavior, impacting everything from daily meal choices to long-term spending patterns. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all...

Consumer Insights
Gen Z Likes Ordering Food Online. Baby Boomers Not So Much
July 16, 2025

A recent report challenges the conventional wisdom surrounding online shopping, revealing that the digital divide among age groups is narrowing, with older generations engaging in eCommerce at rates comparable to their younger counterparts. Get the Full Story Complete the form to unlock this article and...

Consumer Insights
The Five Rules of Engagement for Gen Z Spending and Payments
July 14, 2025

Generation Z is rewriting the rules of engagement for the financial services sector. Full stop. As the first true digital natives, their expectations, spending patterns and banking preferences are shaping the future of payments, credit and commerce. Drawing on PYMNTS Intelligence research from 2025, as...

Consumer Insights
NY Fed Finds Inflation Expectations Ease, but Spending Outpaces Income
July 08, 2025

The June Survey of Consumer Expectations by the Federal Reserve Bank of New York, released Tuesday (July 8), found at least some optimism on inflation, where price increases are still likely to be elevated, but at a slowing pace. Get the Full Story Complete the...