Artificial Intelligence

PYMNTS covers artificial intelligence as it transforms payments, commerce and financial services, from generative AI and agentic commerce to fraud detection, underwriting and customer engagement. Our reporting pairs breaking news with proprietary data and expert analysis to examine how AI is reshaping business models, operational efficiency and competitive dynamics across the connected economy.
Artificial Intelligence
BBVA Takes Its Banking Experience Into ChatGPT
May 18, 2026

Most banks build an app and ask customers to come to them. BBVA is trying something different. The Spanish banking group launched a conversational app directly inside ChatGPT for users in Italy and Germany, letting customers ask questions about accounts, cards and savings products without...

Artificial Intelligence
Publicis Aims to Create Smarter AI Agents With $2 Billion LiveRamp Deal
May 18, 2026

French advertising company Publicis has acquired artificial intelligence data platform LiveRamp. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing...

Artificial Intelligence
How China’s Super-App Ecosystem Is Accelerating AI Adoption
May 18, 2026

A shopper in Shanghai opens one app to message a friend, find a product and pay for it. The same app books a restaurant and hails a ride. When Alibaba inserted an artificial intelligence (AI) agent into that flow in early 2026, it did not...

Artificial Intelligence
Financial Data Aggregators Get Pulled Into the AI Finance Race
May 18, 2026

For years, aggregators such as Plaid, MX and Finicity have occupied a central position in digital finance by connecting banks, FinTechs and consumer applications to financial account data. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to...

Artificial Intelligence
Embedded AI Is Losing the Trust Race to Dedicated Platforms
May 18, 2026

Consumer artificial intelligence adoption is broadening into daily routines, but the tools getting credit for being the most helpful are not the ones built into apps and websites. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to...

Artificial Intelligence
AI Agents Turn Open Banking Into an Accountability Test
May 18, 2026

Banks have spent years building the data pipes. This week, the industry confronted what happens when artificial intelligence (AI) agents start running through them: who builds the infrastructure, who sets the rules and who captures the value. Get the Full Story Complete the form to...

Artificial Intelligence
Experian and ServiceNow Team to Help AI Agents Act Faster
May 17, 2026

Experian has launched an agentic artificial intelligence partnership with software provider ServiceNow. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By...

Artificial Intelligence
Stripe President Says Shoppers Want to Leave Mundane Tasks to AI
May 17, 2026

Stripe Co-Founder and President John Collison believes that agentic commerce will completely transform online shopping. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter,...

Artificial Intelligence
Older Workers Could Benefit as AI Takes On Junior Tasks
May 17, 2026

New research shows artificial intelligence-related job cuts could begin to favor older workers. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today....