Artificial Intelligence

PYMNTS covers artificial intelligence as it transforms payments, commerce and financial services, from generative AI and agentic commerce to fraud detection, underwriting and customer engagement. Our reporting pairs breaking news with proprietary data and expert analysis to examine how AI is reshaping business models, operational efficiency and competitive dynamics across the connected economy.
Artificial Intelligence
Anthropic Writes Its Own Rules for Shutting Down AI
October 21, 2026

An artificial intelligence model could pose a foreseeable risk of $900 million in damage and still miss the bar for federal intervention under draft legislation Anthropic has been pitching to lawmakers, PYMNTS reported. The Claude developer’s draft lets the government block a frontier model only...

Artificial Intelligence
Pigment Raises $250 Million for Agentic AI Platform
October 21, 2026

Business planning and performance management platform Pigment is worth $2.3 billion after raising $250 million in a Series E funding round, according to a Wednesday (Oct. 21) press release. The financing will help Pigment further develop its compute engine Graphite and the artificial intelligence agents...

Artificial Intelligence
FTC, SEC Scrutiny Raises Stakes for AI Data Disclosures
October 21, 2026

Businesses deploying artificial intelligence face growing legal exposure when their descriptions of data practices fail to match how their systems operate. Updating privacy policies or terms of service after introducing AI features can leave companies exposed to regulatory scrutiny and customer disputes, according to an...

Artificial Intelligence
OpenAI Brings Its Frontier AI Models to Google Cloud
October 21, 2026

OpenAI has launched a new partnership with artificial intelligence (AI) rival Google. This collaboration brings OpenAI’s frontier AI models and Codex⁠ agentic workflows to Google Cloud’s Model Garden, the companies announced Wednesday (Oct. 21). The integration is designed to give customers “native access” to these models to power “complex...

Artificial Intelligence
AI Made Inventions Cheaper. Now the Challenge Is Getting Them to Market.
October 21, 2026

Watch more: TechReg Talks With Matthew J. Dowd and Judge Paul Michel Artificial intelligence is making it cheaper to invent. That doesn’t mean, however, that it’s getting any less costly today to turn an invention into a business. That distinction is emerging as a new...

Artificial Intelligence
Finance Embraces Gen AI but Stops Short of Autonomous Cash Management
October 21, 2026

Finance departments have moved quickly to put generative artificial intelligence to work. They’ve been far more cautious about letting AI act on its own. Generative AI use for cash flow management jumped from 16% in 2025 to 80% in 2026, according to PYMNTS Intelligence’s “Time...

Artificial Intelligence
The Agentic Edge: Who Has It and How to Get It
October 21, 2026

Remember travel agents? Not the AI kind. The real people kind. For anyone under the age of 30, here’s how it worked. You walked into a little storefront with a poster of a Caribbean island in the window and sat across the desk from someone...

Artificial Intelligence
25% of Card Replacement Calls Point to an AI Opportunity
October 21, 2026

A replacement card could give issuers a practical way to turn artificial intelligence (AI) investment into faster service and fewer customer calls. That opportunity anchors the third key finding in “Why Modern Issuing Platforms Will Determine Which AI Strategies Succeed,” a PYMNTS Intelligence report in...

Artificial Intelligence
Otter Secures $320 Million to Turn AI Notetaker Into Enterprise Knowledge Engine
October 20, 2026

Otter.ai secured $320 million in growth financing from General Catalyst’s Customer Value Fund (CVF) to accelerate the growth of its artificial intelligence notetaker and conversational knowledge platform, the company said in a Tuesday (Oct. 20) press release. Otter will invest the new financing in its...