The technology company NCR is getting into the service business — Software-as-a-Service, that is.
The customer solutions firm announced yesterday (March 1) that it has acquired CimpleBox, a provider of simplified SaaS-based back-office software to restaurant operators and retailers, for an undisclosed amount.
A press release notes that the CimpleBox software suite is already integrated with the NCR Silver mobile point-of-sale solution portfolio, positioned to help businesses reduce the amount of time spent on manual processes, consolidate data and scheduling and give management visibility into their operations.
“Our goal is to bring technology innovation and simplicity to small businesses to help them grow and be successful,” said Paul Langenbahn, president of NCR’s hospitality division, in the release. “This acquisition supports NCR’s strategy to provide businesses, with all shapes and sizes, with the solutions they need to modernize their operations.”
“The integrated NCR Silver and CimpleBox solution has delivered our franchise system a powerful platform to conduct everything from enhanced sales reporting to inventory management,” stated Dave Guido, senior vice president of operations at Bruster’s, a chain of ice cream parlors, in the release. “As a franchisor, we need to offer a higher level of functionality than some small business solutions deliver, and the combination of the two solutions more than meets our needs.”
Also commenting in the press release was John Eucalitto, president of Wayback Burgers, who said: “We prefer to spend our time engaging customers and not managing complex technology. By further expanding its offering through CimpleBox, NCR provides us with the technology we need to improve our customers’ in-store experience and help our managers and employees streamline routine back-office tasks in a user-friendly manner.”