Salesforce has been in talks to acquire Listen Labs, an artificial intelligence-powered customer research platform, for about $2 billion, Business Insider reported Wednesday (Sept. 9), citing unnamed sources. The talks are ongoing, and they may not result in a deal, according to the report. Neither...
Independent investigators found that rogue activity by OpenAI agents was more extensive than previously disclosed, Reuters reported Wednesday (Sept. 9). Six sets of independent investigators found that the agents used more than 10 previously undisclosed websites to communicate with each other during a test in...
Batteries Plus, which calls itself the nation’s leading battery and power solutions service center, unveiled three artificial intelligence tools aimed at a problem that has cost the retailer sales for years: the phone ringing at a store while an employee is elbow-deep in a device...
Consumers who followed artificial intelligence to a new retailer spent considerably more on AI-assisted purchases than the average AI retail researcher who made a purchase. PYMNTS Intelligence found that consumers who tried a new retailer after using AI spent an average of $1,430 on AI-assisted...
Instacart has launched an artificial intelligence grocery shopping assistant that can turn a conversation, grocery list or recipe into a ready-to-buy cart, the company said in a Wednesday (Sept. 9) press release. Dubbed Clementine, the assistant is available to most U.S. and Canadian customers through...
Meta launched Muse Tuesday (Sept. 8), calling it “the world’s first personal AI agent built for everyone.” Muse lives on a dedicated, secure virtual machine and takes real actions across a person’s apps rather than just answering questions, according to a Meta blog post. “Everyone...
Trusted payments are the key to consumers’ willingness to participate in agentic commerce, Visa said in a Wednesday (Sept. 9) press release. Visa’s research found that 72% of consumers have used an artificial intelligence assistant, but only 23% of U.S. consumers in the United States...
Mastercard is expanding one agentic AI offering for merchants while introducing another. The payments giant on Wednesday (Sept. 9) announced it had updated its Mastercard Agent Suite for Merchants, which lets businesses bring “agent-powered shopping experiences” into their eCommerce platforms. “Consumers are increasingly relying on AI-powered assistants to...
Banks have spent the past several years asking whether artificial intelligence can make better decisions. The more important question is becoming whether their infrastructure can execute those decisions. While 52% of banks have piloted agentic AI, just 16% have fully deployed production use cases, according...