Mobile Commerce

Lloyds Innovates Cafe Mobile Order And Pay

Lloyds Banking Group Pilots Mobile Ordering

Lloyds Banking Group (LBG) may soon introduce advanced mobile order and pay at the catering locations across all of its locations after receiving “fantastic" feedback from a test run of the service.

The "order and pay with mobile" solution from U.K. FinTech startup WoraPay was recently piloted with Gather & Gather, the catering business that runs the food and beverage counters at all Lloyds Banking Group offices.

The service enables LBG employees to purchase food and drink in advance with their mobile device using existing payment cards, allowing them to pick up their order when they arrive at the office without having to wait in line.

“Now a few months into a pilot with Lloyds Banking Group and 40,000 hot drinks later, WoraPay estimates that the group’s colleagues have already saved more than 1,400 hours that they would have otherwise spent standing in a queue for their coffee,” a press release from the banking group explained.

“Over the course of a year, that accumulates to 75,000 hours — the equivalent of over 10,700 working days.”

The initial pilot took place at LBG’s Chiswell Street London office, later expanding to the group’s additional London sites, as well as to office locations in Halifax and Bristol.

The partnership between WoraPay and Gather & Gather was an idea that came about during an event hosted by Lloyds Banking Group in collaboration with FinTech accelerator program Startupbootcamp.

Daria Mitaenko, a senior manager of LBG Innovation Labs, said:

“As a Startupbootcamp partner, we met WoraPay on the FinTech program and were keen to see their innovative solution in action. While testing it with our catering partners, we were impressed by the convenience of the service. Because it’s so easy and quick to pay remotely, it’s turned into a habit for many of our colleagues. The feedback from users has been fantastic."



Banks, corporates and even regulators now recognize the imperative to modernize — not just digitize —the infrastructures and workflows that move money and data between businesses domestically and cross-border.

Together with Visa, PYMNTS invites you to a month-long series of livestreamed programs on these issues as they reshape B2B payments. Masters of modernization share insights and answer questions during a mix of intimate fireside chats and vibrant virtual roundtables.

Click to comment