POS Innovation

NCR Rolls Out Subscription To Full-Service Restaurant POS Platform

NCR Rolls Out Subscription To Restaurant POS

NCR has launched an all-in-one subscription solution to help restaurants use its Aloha Essentials more efficiently, NCR announced in a press release on Thursday (Oct. 3).

More than 75,000 restaurants use Aloha, NCR's point-of-sale (POS) solution. Now they can tap into Aloha Essentials, which gives restaurants all the tools necessary to run their businesses.

“Restaurants are an extremely competitive business, and that’s only accelerating in the digital-first era,” said Brian Dugan, senior vice president and general manager of NCR Hospitality. “With Aloha Essentials, NCR gives restaurants robust yet easy-to-use tools in a single, simplified package to run your operations, so you can focus on great food and customer experiences.”

The flexible, end-to-end solution also offers add-on tools that restaurant owners can use as their businesses expand and their needs change.

“We recently opened our first U.S.-based location, Hutong in New York City, and needed a flexible, adaptable solution that could provide our global company and overseas owners with immediate visibility into operations,” said Aqua Restaurant Group. “With NCR Aloha Essentials, it was all there. It is a turnkey solution that has everything we were looking for.”

The one-fee central subscription includes access to the main components of the Aloha platform, such as payments, mobile alerts and takeout functions, while also offering hardware and support. There are also add-on tools to advance brand loyalty.

To enhance diners’ experiences in quick-service restaurants (QSRs), managers are utilizing digital innovations to enable everything from faster orders to more efficient kitchens. More than 70 percent of QSR managers see these as the main benefits of implementing technology, according to the PYMNTS Restaurant Readiness Index. Most believe that features that enable convenient order pickup and ensure accuracy are important to their restaurants’ success.

Technology platforms are also enabling diners to place their orders through conversational artificial intelligence (AI) at the drive-thru.



The How We Shop Report, a PYMNTS collaboration with PayPal, aims to understand how consumers of all ages and incomes are shifting to shopping and paying online in the midst of the COVID-19 pandemic. Our research builds on a series of studies conducted since March, surveying more than 16,000 consumers on how their shopping habits and payments preferences are changing as the crisis continues. This report focuses on our latest survey of 2,163 respondents and examines how their increased appetite for online commerce and digital touchless methods, such as QR codes, contactless cards and digital wallets, is poised to shape the post-pandemic economy.