Artificial Intelligence

PYMNTS covers artificial intelligence as it transforms payments, commerce and financial services, from generative AI and agentic commerce to fraud detection, underwriting and customer engagement. Our reporting pairs breaking news with proprietary data and expert analysis to examine how AI is reshaping business models, operational efficiency and competitive dynamics across the connected economy.
Artificial Intelligence
BMO Turns to Agentic AI to Resolve Card Issues
November 06, 2026

BMO is employing an artificial intelligence (AI) agent to help clients resolve credit card transaction issues. The bank’s AI Agent Assist, announced Friday (Nov. 6), is designed for in-house use by employees and uses agentic AI to help those workers spend less time navigating systems...

Artificial Intelligence
Sysco Counts on AI Routing and Bidding for $500 Million in Savings
November 06, 2026

If you want to learn about enterprise artificial intelligence adoption, look no further than Sysco. The largest food service distributor in the United States delivers food to restaurants, hospitals, schools and hotels, from national chains to independent operators, through 333 distribution centers in 10 countries...

Artificial Intelligence
Tech Giants Ration Premium AI as Company Budgets Hold
November 06, 2026

Big Tech companies are putting limits on how much each employee can spend on artificial intelligence (AI), with Apple being the latest company to do so. It cut the daily AI allowance for some engineers to $200 from $300 in October and plans a further...

Artificial Intelligence
Anthropic Launches Claude Personal Finance Ahead of Nasdaq Listing
November 06, 2026

The game is on for large language models (LLMs) and financial services. Anthropic unveiled Claude Personal Finance last week, nearly six months after OpenAI did the same with ChatGPT. Both assistants connect to bank accounts through Plaid, track spending and subscriptions and answer questions about...

Artificial Intelligence
Financial Oversight Draft Bill Gets Early Start on Democrats’ AI Agenda
November 06, 2026

Democrats are preparing a slate of artificial intelligence bills for when they take control of Congress in January. Rep. Bill Foster of Illinois got a head start Thursday (Nov. 5), releasing a discussion draft that would enlist the Federal Reserve in testing how regulators can...

Artificial Intelligence
Anthropic IPO Faces $500 Billion Valuation Hit After Tech Stocks Plunge
November 05, 2026

The valuation or the timing of Anthropic’s planned initial public offering could be impacted by Thursday’s (Nov. 5) selloff of tech stocks, according to multiple media reports. The Wall Street Journal reported Thursday that three major investors who plan to participate in the IPO said...

Artificial Intelligence
OpenAI Forms JPMorgan Partnership Ahead of 2027 IPO
November 05, 2026

OpenAI Co-Founder and President Greg Brockman said Wednesday (Nov. 4) that the company could be ready for an initial public offering in 2027 and that it has formed a strategic partnership with JPMorganChase to supply the bank with artificial intelligence services, The Wall Street Journal...

Artificial Intelligence
Visa Finds AI Models Fail 43% of Shopping Test Runs
November 05, 2026

Visa found that when 22 artificial intelligence models from 12 labs were put through realistic shopping scenarios, 57.2% of the test runs passed and 42.8% failed, according to a Thursday (Nov. 5) press release. Among the best-performing AI models, 82.2% of test runs passed, while...

Artificial Intelligence
Moonshot’s Open-Weight Model Tops OpenAI on Financial Research Benchmark
November 05, 2026

The gap between open and closed artificial intelligence models narrowed again this week. Moonshot released the weights for Kimi K3.1 Pro, and Mistral did the same for Large 4. Both pitch finance as a core use case. Moonshot, Mistral and Tencent Open Their Flagships Moonshot...