Paytronix - Order To Eat - April 2022 - Explore how QSRs are meeting increased customer demand during a national labor shortage

Chipotle: Automation Helps QSRs Keep Digital, On-Site Diners Well Served

Order To Eat Tracker® – April 2022

Staffing shortages challenge quick-service restaurants to meet a growing volume of digital orders and the return of on-site diners. In the Order to Eat Tracker, a PYMNTS and Paytronix collaboration, Chipotle’s Karla Fiske explains how restaurant chains use automation to run their kitchens more efficiently and shift staff to higher value activities.

Inside the April Tracker

  • An interview with Karla Fiske, Director of digital customer experience product management for Mexican chain Chipotle, on how QSRs and fast casual restaurant chains can use automation to help make their kitchens and frontline operations more efficient while attracting and enticing workers to stay in a high-pressure work environment
  • The latest headlines from the order to eat space, including how the recent jump in gas prices affects two-thirds of restaurant owners and how an ongoing labor shortage is poised to accelerate automation in the restaurant industry
  • PYMNTS Intelligence analyzing how QSRs and fast casual restaurants are dealing with industry factors affecting workers and examines how restaurants are meeting increased customer demand in a tight labor market while continuing to offer a satisfying dining experience

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