How Smarter Payments Make the Gig Economy Safer
Smarter Payments

How Smarter Payments Are Making The Gig Economy Safer

Even as technologies and payments get smarter, some firms still employ less-than-smart practices. For example, in the freelance market, says Engage Technology Partners Chief Product Officer Dave O’Flynn, it’s common for firms to store and share the personal information of gig workers on timesheet files — a risky practice that can expose consumer data. In the new Smarter Payments Tracker, O’Flynn discusses the solutions enabling faster, safer and smarter payments — timesheets not required.

The freelance market has expanded rapidly in recent years. According to the latest Gig Economy Index, 33.8 percent of the U.S. workforce acknowledged participating in some type of freelance work, drawn in by the flexibility of creating their own schedules and skipping the 9-to-5 grind.

While the gig economy attracts strong participation, many of the space’s workers and employers still rely on old-fashioned payment methods. The Gig Economy Index outlined that a significant share of employers are still paid using cash and checks, and a lack of additional options could inhibit freelance work. More than 84 percent of surveyed gig workers said they would take on more jobs if they were paid faster.

The rise of smarter payment systems could shift the space toward more modern options, like direct deposit or real-time solutions, which could meet a gig worker’s need for speed.

According to Dave O’Flynn, chief product officer at payroll solutions provider Engage Technology Partners, the systems used to pay freelancers must get smarter before they get faster. O’Flynn noted this will likely involve streamlining the sometimes complicated freelancer hiring process.

“A very large percentage of the time, [a] recruitment agency will outsource some or all of the payroll to an employment business or a [professional employment organization] in the U.S.,” O’Flynn told PYMNTS in a recent interview. “It’s a very inefficient and mistake-prone process.”

Time to Retire Timesheets?

Many inefficiencies involved in hiring and paying freelancers are tied to how they report their work. Several companies still use outdated timesheet forms, O’Flynn noted.

“Horrendously, in 2018, the standard way that all these people communicate is by emailing Excel spreadsheets full of sensitive, personally identifying information,” he said.

This can cause trouble if the wrong recipient mistakenly receives a file. O’Flynn also pointed out that if an old Excel spreadsheet file is submitted, the wrong worker could receive payments. In these instances, some workers may be paid twice while others go unpaid.

Engage, he said, addresses these freelance hiring process frictions. The company’s portfolio of hiring products includes cloud-based solutions that automate work verification documents and payroll requirements.

“The hard part is not filling in a timesheet,” O’Flynn said. “The hard part is making sure everyone involved with that timesheet sees it safely, correctly and securely without anyone doing double entry.”

This automated verification approach prevents freelancers and gig workers from having to submit original documents or to verify and retain original copies. It also shields employers from potential data breaches or General Data Protection Regulation (GDPR) violations. In the U.K., for example, companies can face fines of up to £20,000 (roughly $25,000) per illegal worker, while employers can face up to five years in jail.

The company’s platform allows only relevant parties to view the necessary data until the assignment is completed. This can help securely store workers’ data on the platform and keep it from being shared or accessed by new employers until a new assignment is initiated.

“The fact that it lives in one place, where everybody who needs to see it can see it,” he said, “takes away this whole informal network of horribly insecure practices around people’s private information.”

O’Flynn added that automation also spares parties from having to manually double-check spreadsheets.

Smarter Payments, Happier Workers

Removing cumbersome and manual identity verification elements in the gig economy can encourage more workers to participate, O’Flynn said. Another strong step, however, would be removing common payment frictions.

Faster payment systems’ global rise is an encouraging sign that workers will encounter fewer payment process delays, he said. O’Flynn is also interested in how digital banks develop services that utilize faster payments’ infrastructure. Services that deliver — or come close to delivering — real-time capabilities could have the most impact on freelancers’ lives, he said.

“If you’re filling out a timesheet as a freelancer,” he said, “generally you’re filling out one timesheet per week and you’re getting paid maybe a week later.”

While this arrangement might satisfy freelancers who earn roughly $500 to $700 per day, the wait is considerably more difficult for minimum wage-earning freelancers who face greater financial stress.

The availability of near-instant payments could alleviate that stress and inconvenience by helping freelancers use their smartphones to digitally submit timesheets. Once timesheets are submitted and approved, funds can enter their accounts within two minutes to two hours, which keeps workers from waiting up to a week for checks. Removing common payment frictions also eliminates barriers to gig economy participation.

“It becomes worthwhile to work one shift as a barista, one shift as a security guard or one shift as a nurse,” he said. “Being able to do hour-by-hour payments opens up a whole world that wasn’t previously there.”

As payments become smarter, faster and more secure, they can also promise freelancers more stability and security, which could bring more participants into the gig economy.

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The Payments 2022 Study: Building A High-Performance Payments Team For Fraud Detection, a PYMNTS collaboration with Stripe, examines how digital platforms of all sectors and sizes plan to develop their anti-fraud teams as part of their their broader growth and development strategies. Drawing from an extensive survey from approximately 250 payments heads at digital platforms in the U.S. and abroad, our study analyzes how poor anti-fraud capabilities can harm platforms’ long-term growth strategies, and how they can build high-performing teams to tackle these challenges.

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