Disbursement Satisfaction

The PYMNTS Disbursement Satisfaction Index™, in collaboration with Ingo Money, is designed to help measure consumer satisfaction with various disbursement methods, including paper checks, instant credit, non-instant credit and direct deposits. The Index offers a microscopic look at the state of consumers’ satisfaction with how they receive disbursements.

Inside the March Study

  • 46.7 percent of customers want to receive their funds by direct deposit into their bank accounts
  • 72.9 percent of customers think that it’s “extremely” or “very” important for them to have a choice in how they receive disbursements
  • 15.3 million customers received disbursements via gift cards, and none of them chose that method