Disbursements Satisfaction 2020: Monetizing Payout Choice

This survey of 600 companies of all sizes that make disbursements, as well as more than 5,000 U.S. consumers and 500 microbusinesses that receive them, reveals perceptual gaps between payers and payees and how FIs are monetizing these payment flows. This important barometer offers a wealth of insights and statistics.

An Ingo Money collaboration

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Inside the September Report:

68.1 percent: Share of U.S. consumers who received at least one disbursement over the past 12 months

13 percent: Share of U.S. consumers who received instant disbursements in the past 12 months

66.5 percent: Share of microbusinesses that would be more likely to continue doing business with firms that offer free instant disbursements

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