Disbursements Satisfaction Playbook

NEW REPORT: Closing The Demand-Access Gap In Disbursement Choice Here’s why so few consumers have instant payments as an option for how disbursements are made: Six in 10 consumers want instant disbursements but only three in 10 payers think their business is at risk if they do not offer it. In the Disbursement Satisfaction Playbook: Sizing The Choice Gap, PYMNTS surveyed 5,145 consumers and found that consumers would rather switch than fight when instant is not on the disbursements menu.
Inside the December Playbook
  • 72 percent: Share of microbusinesses that would choose instant payments because they are a fast way to be paid
  • 68 percent: Portion of baby boomer and senior consumers who are unfamiliar with instant payments
  • 47 percent: Share of consumers who live paycheck to paycheck and struggle to pay their bills who are very likely to choose instant payments

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