Disbursements Satisfaction Playbook

The Disbursements Satisfaction Playbook: Sizing the Choice Gap, a PYMNTS and Ingo Money collaboration, analyzes the responses of more than 5,000 United States consumers and 500 microbusinesses that receive disbursements, as well as 600 companies of all sizes that make disbursements. The playbook offers insights on payment choice and interest in adopting instant payments for future disbursements.

Inside the December playbook:

• 72 percent: Share of microbusinesses that would choose instant payments because they are a fast way to be paid
• 68 percent: Portion of baby boomer and senior consumers who are unfamiliar with instant payments
• 47 percent: Share of consumers who live paycheck to paycheck and struggle to pay their bills who are very likely to choose instant payments