Source: investopedia.com
Despite any possible reservations early on, large financial institutions (FIs) now appear to be going all in on Open Banking, with plans to introduce new...
Tencent’s WeBank, China’s first internet-only bank, is banking on artificial intelligence to improve customer service, reported CNBC. Get the Full Story Complete the form to...
Suffering from unexpected technical issues with web sales, firms from Shutterfly to Lenox found themselves sending apology emails to customers over Cyber Monday sales that...
Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required....
Brighterion CEO Akli Adjaoute says there’s only one measure of AI’s true potential: When the tech is adaptive enough to understand that John at 23...
Nordstrom is making holiday shopping less stressful by offering early-bird pickup and round-the-clock curbside service. Get the Full Story Complete the form to unlock this...
Google has acquired customer service automation startup Onward for an undisclosed sum. According to reports, Onward Co-founders Rémi Cossart and Pramod Thammaiah, as well as...
Walmart has announced it’s expanding it virtual reality (VR) employee training and development program to its more than 1 million associates in the U.S. Get...
Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required....