customer service

Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest".

Source: investopedia.com

Five At Five: QSR Kiosks Make Gains, But Will Customers Follow?
Five At Five: QSR Kiosks Make Gains, But Will Customers Follow?
April 27, 2018  |  Innovation

Welcome to Five at Five, your late look at some of the freshest payments news of the day. Today’s stories include an up-to-date analytical report...

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In-Store Kiosks A Sign Of QSR Innovation
In-Store Kiosks A Sign Of QSR Innovation
April 27, 2018  |  Retail

There’s a rule of thumb at fast food and quick-serve restaurants (QSR): a seven-second reduction in customer wait time results in an average 1 percent...

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Unattended Retail Can Boost Visits To Stores
Unattended Retail Can Boost Visits To Stores
April 19, 2018  |  Retail

Consumers want their orders faster than ever before. Quick-service restaurants (QSRs) are working to make the ordering process faster too. Get the Full Story Complete...

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In Latest Hacking News, Best Buy Breached?
In Latest Hacking News, Best Buy Breached?
April 06, 2018  |  Security & Fraud

Hacking 24/7 when it comes to [24]7.ai? Seems that way. Get the Full Story Complete the form to unlock this article and enjoy unlimited free...

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Speaking Of Alexa As The Personal Billing Assistant
Speaking Of Alexa As The Personal Billing Assistant
March 28, 2018  |  Alexa Voice Challenge

The memory of a purchase is often short-lived. The frenetic pace of daily life means it’s easy for people to forget about outstanding bills or...

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The Science Of Style: How Data Can Improve The Plus-Size Shopping Experience
The Science Of Style: How Data Can Improve The Plus-Size Shopping Experience
March 22, 2018  |  Retail

Shopping for clothes is hard enough for women who fit industry ideals for shape and size. It’s even harder for women who fall outside those...

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Tapping The Power Of Text Messaging To Empower Customers
Tapping The Power Of Text Messaging To Empower Customers
February 20, 2018  |  Retail

SMS text messaging is a little over 20 years old. For a human, that’s young. Get the Full Story Complete the form to unlock this...

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Own Your Program Management, Own Your Destiny
Own Your Program Management, Own Your Destiny
February 08, 2018  |  Startup Check-In

Being a program manager isn’t easy. Essentially, it means handling everything other than card issuing, authorization and transaction processing. If it’s not holding money or...

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Amazon Gets Warrant To Take Stake In Call Center Operator STARTEK
Amazon Gets Warrant To Take Stake In Call Center Operator STARTEK
January 26, 2018  |  Amazon Acquisitions

In news reported Thursday (Jan. 25) by the Denver Business Journal, eCommerce giant Amazon has struck a deal with Colorado-based call center operator STARTEK to acquire...

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