KLW Commentary

The Pink Skirt Problem: Why AI Agents Can’t Own Serendipity

The Pink Skirt Problem: Why AI Agents Can’t Own Serendipity
The Pink Skirt Problem: Why AI Agents Can’t Own Serendipity
June 10, 2026  |  Artificial Intelligence

The best thing I ever bought while shopping for a blue blazer was a pink skirt. Get the Full Story Complete the form to unlock...

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The AI You’re Given vs. the AI You Chose
The AI You’re Given vs. the AI You Chose
June 08, 2026  |  Artificial Intelligence

There’s a number in the latest PYMNTS Intelligence consumer survey that ought to get the attention of everyone who’s still debating the impact of AI...

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Google’s Agentic Wallet: Is the Fifth Time the Charm?
Google’s Agentic Wallet: Is the Fifth Time the Charm?
May 28, 2026  |  Google

In Hollywood, the fifth installment of a franchise is usually the one where everyone involved should have known better. Rocky V. Die Hard 5. Pirates...

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Why OpenAI, Amazon and Apple Want to Be the Smartphone in Your Pocket
Why OpenAI, Amazon and Apple Want to Be the Smartphone in Your Pocket
May 06, 2026  |  Artificial Intelligence

On January 9, 2007, Steve Jobs stood on stage at Macworld and introduced three products. An iPod with a bigger screen and touch controls, a...

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65% Call Insurance Essential. Why Most Spending Isn’t So Clear-Cut 
65% Call Insurance Essential. Why Most Spending Isn’t So Clear-Cut 
April 22, 2026  |  Consumer Insights

Picture two families living four miles apart in the same mid-sized American city. Both earn about $85,000 a year. Both have two kids in elementary...

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Why the Offers Economy Is Broken
Why the Offers Economy Is Broken
April 15, 2026  |  Retail

Picture a woman standing in the checkout line at her local grocery store, frantically thumbing through her phone looking for a promo code she was...

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The Battle for AI Isn’t About Models. It’s About Habits
The Battle for AI Isn’t About Models. It’s About Habits
April 09, 2026  |  Artificial Intelligence

Think about how you shop. Not how you used to shop, but how you actually shop now. You probably do most of it on Amazon....

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Why AI Shopping Is Still Just a Smarter Search Bar
Why AI Shopping Is Still Just a Smarter Search Bar
March 18, 2026  |  Artificial Intelligence

More than a year ago, I asked AI to help me buy a toaster. Not to browse. I knew exactly what I wanted, down to...

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