PYMNTS Intelligence

Frustrated Customers Abandon Brands When Refunds Are Too Slow

Frustrated Customers Abandon Brands When Refunds Are Too Slow
Frustrated Customers Abandon Brands When Refunds Are Too Slow
July 16, 2025  |  Real-Time Payments

In a world where convenience is the baseline and immediacy is expected, a slow refund can do more than frustrate. It can send customers running....

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Economic Headwinds Hammer Main Street Firms Across the Northeast
Economic Headwinds Hammer Main Street Firms Across the Northeast
July 16, 2025  |  Economy

Main Street businesses, vital to the U.S. economy, have seen their growth rate significantly fade since late 2024 through Q1 2025, lagging behind the overall...

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Gen Z Likes Ordering Food Online. Baby Boomers Not So Much
Gen Z Likes Ordering Food Online. Baby Boomers Not So Much
July 16, 2025  |  Consumer Insights

A recent report challenges the conventional wisdom surrounding online shopping, revealing that the digital divide among age groups is narrowing, with older generations engaging in...

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40% of Consumers Use Credit Cards to Pay for Travel Services
40% of Consumers Use Credit Cards to Pay for Travel Services
July 15, 2025  |  Payment Methods

A new analysis from PYMNTS reveals that consumer payment behavior is largely driven by entrenched habits and the nature of the purchase, with distinct patterns...

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18% of Consumers Are ‘Committed’ Mobile Wallet Users Defining Future Payment Flows
18% of Consumers Are ‘Committed’ Mobile Wallet Users Defining Future Payment Flows
July 14, 2025  |  Mobile Wallets

Global payments are being driven by a generational shift toward mobile wallets that began with young consumers and is now influencing all age groups. Get...

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Finance Teams Use AI to Enhance Visibility Amid Rising Tariff Pressures
Finance Teams Use AI to Enhance Visibility Amid Rising Tariff Pressures
July 11, 2025  |  Supply Chain

American enterprises are under pressure. Between renewed tariff hikes, global supply chain instability and rising operational costs, many firms face decision points that could shape...

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Why Banks Say ‘No’ to Nearly 3 in 10 Micro-Businesses
Why Banks Say ‘No’ to Nearly 3 in 10 Micro-Businesses
July 11, 2025  |  SMBs

The quest for profitable small business lending is often thwarted not by a lack of demand, but by a shortage of reliable data. Get the...

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Budget Tools Have a New Fan Club: Gen Z
Budget Tools Have a New Fan Club: Gen Z
July 11, 2025  |  financial apps

The financial landscape for American consumers is a challenging one, with a record 68.4% living paycheck to paycheck as of May, and nearly a quarter...

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New Fed Analysis Leverages PYMNTS Findings to Spotlight Pay by Bank
New Fed Analysis Leverages PYMNTS Findings to Spotlight Pay by Bank
July 10, 2025  |  Payment Methods

Open banking, and specifically pay by bank, promises to transform commerce by letting consumers make purchases and funds transfers directly from their accounts. Get the...

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